Senior Vice President of Client Relations

2 weeks ago


Philadelphia, Pennsylvania, United States Power Home Remodeling Full time

Job Title: Senior Vice President of Client Relations

Company: Power Home Remodeling

Job Overview:

At Power Home Remodeling, we pride ourselves on fostering a vibrant and engaging workplace dedicated to delivering outstanding customer service. The Senior Vice President of Client Relations will be instrumental in shaping our customer engagement strategies and leading a talented team focused on enhancing client satisfaction.

Position Summary:

This role is pivotal in driving the ongoing improvement and innovation of our customer interaction strategies, standards, and execution plans. The Senior Vice President will take charge of customer experience initiatives, oversee project implementations, and advocate for this critical function across the organization.

Key Responsibilities:

  • Build and lead the Client Relations Team
  • Innovate and implement strategies to elevate customer interactions
  • Establish effective follow-up mechanisms to swiftly resolve client issues
  • Craft and disseminate a customer engagement strategy to internal stakeholders
  • Identify and pursue project opportunities in partnership with various business units
  • Continuously improve service delivery to clients
  • Manage the Client Relations team and oversee its strategic initiatives

Qualifications:

  • Demonstrated success in creating exceptional client experiences
  • 5+ years of experience in customer experience leadership
  • 5+ years of experience in translating client insights into impactful strategies
  • Strong written and verbal communication abilities
  • Bachelor's degree is preferred

Employee Benefits:

  • Competitive compensation package
  • Comprehensive health, dental, life, and disability insurance options
  • Paid parental leave and time off for community service
  • Health assessments and wellness program incentives
  • Generous vacation policy and paid holidays
  • 401(k) retirement plan with company matching
  • Opportunities for professional growth and development
  • Company-sponsored social events and retreats


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