Family Support Case Manager

1 week ago

San Jose, California, United States HomeFirst Services of Santa Clara County Full time
Job Overview

Position Level
Experienced

Location
San Jose, CA

Employment Type
Full Time

Educational Requirement
Bachelor's Degree

Compensation
$29.77 per hour

Travel Requirement
Up to 50%

Work Schedule
Day Shift

Sector
Nonprofit - Social Services

Program Overview:

The HomeFirst Citywide Outreach and SOAR initiative aims to connect individuals experiencing homelessness in urban and encampment settings with essential services such as shelter, case management, mental health support, and housing solutions. This program primarily targets vulnerable, chronically homeless individuals residing on the streets or in encampments throughout the San Jose area. Staff members will establish a consistent presence in outdoor locations to foster trust and rapport with unsheltered residents. The ultimate objective is to link participants with services that facilitate permanent housing solutions. The outreach team comprises Outreach Specialists, Case Managers, Substance Abuse Counselors, Clinicians, and Program Management.

Key Responsibilities:

Direct Services (70%):
  • Deliver street and encampment-based case management to unhoused individuals at designated locations.
  • Facilitate referrals and connections to the internal team of Clinicians and Substance Abuse Counselors.
  • Coordinate and link participants to community resources, including healthcare, benefits applications, employment support, and family reunification.
  • Collaborate with the Program Manager while maintaining accurate records of services rendered.
  • Engage with community partners to enhance support services for participants.
  • Utilize supervision effectively, ensuring open communication and updates on intake activities.
  • Implement agency and program policies and procedures diligently.
  • Report any suspected cases of abuse appropriately.
  • Maintain professional relationships and conduct at all times.
  • Keep thorough and accurate records of case management activities for each participant, as mandated by grant contracts.
  • Conduct client intake assessments as necessary.
  • Work collaboratively with participants to create and execute individual case management plans, providing support to achieve housing and personal objectives.
  • Meet regularly with participants based on their needs.
  • Provide support services utilizing a Critical Time Intervention (CTI) model.
  • Arrange transportation for participants to shelters and critical appointments.
  • Offer weekend and after-hours support as requested by participants or funders.
  • Assist with additional duties as assigned.
Documentation (20%):
  • Document all case management activities in HMIS within two business days and maintain all case file documentation.
  • Engage in ongoing program analysis and alignment with industry best practices.
  • Consistently enhance the quality and effectiveness of program services.
  • Conduct regular reassessments of client needs and status, documenting findings in HMIS.
General Duties (10%):
  • Attend all relevant meetings and training sessions.
  • Assist with office-related tasks as necessary.
  • Utilize supervision effectively, maintaining open communication and regular updates on activities.
  • Adhere to agency and program policies and procedures.
  • Report any suspected cases of abuse appropriately.
  • Perform other duties as assigned.
Minimum Qualifications:
  • Bachelor's degree with relevant experience in nonprofit organizations (or 2 years of case management experience in lieu of a degree).
  • Understanding and sensitivity to the needs of the unhoused population.
  • Experience in building relationships with community partners and external agencies.
Skills and Abilities:
  • Ability to manage multiple projects simultaneously and adapt to changing priorities.
  • Proven ability to establish and maintain priorities while meeting deadlines.
  • Exceptional organizational skills.
  • Strong sense of accountability.
  • Professional presentation to internal and external audiences.
  • Ability to work collaboratively within a team.
  • Experience working with individuals from diverse socio-economic backgrounds.
  • Ability to navigate long distances on challenging terrain.
  • Preference for extensive fieldwork over office-based tasks.
  • Strong written and verbal communication skills.
Physical Requirements:
  • Able to perform sedentary work.
  • Occasional lifting of up to 30 lbs.
  • Ability to use a keyboard and read computer screens for extended periods.
  • Able to stand or sit for prolonged periods, kneel, reach, and bend as required.
About HomeFirst Services:

Founded in 1980, HomeFirst Services is the leading provider of homelessness services in Silicon Valley, dedicated to helping individuals secure and maintain housing. We focus on removing barriers to housing and fostering stability for all those we serve. Each year, we assist over 6,000 adults, veterans, families, and young adults across various locations in Santa Clara County and southern San Mateo County. Our services encompass:
  • Homelessness prevention
  • Emergency and cold-weather shelters
  • Comprehensive Veterans Services
  • Rapid Rehousing programs
  • Bridge Housing Communities
  • Emergency Interim Housing
  • Affordable permanent housing
  • Permanent Supportive housing
  • Street-based outreach
HomeFirst Services is an Equal Opportunity and Affirmative Action employer, considering qualified applicants without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also welcome qualified applicants with criminal histories, consistent with applicable laws. Additionally, HomeFirst Services participates in the E-Verify program as required by law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process.

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