Family Case Manager
4 days ago
Mission Action is seeking a qualified Family Case Manager to provide case management, family support, systems navigation, de-escalation, conflict resolution, mediation and referrals to approximately 20 families who are homeless and staying at the Stay Over Program.
Key Responsibilities- Service Delivery
- Support families in preparing for housing interviews or other meetings that impact their ability to obtain permanent housing.
- Assist families in responding to housing application rejections. Help families request reasonable accommodation or appeals when appropriate.
- Assist families in gathering and assembling related information and maintaining appropriate records and files.
- Responsible for gathering and compiling data and preparing timely periodic reports, as required by funders and collaborative partners.
- Maintain thorough and concise case notes.
- Embraces a growth mindset in the work with families and is committed to Family Support Principles and the practice of working with families to build Protective Factors
- Attend and participate in weekly case management meetings and partner meetings.
- Outreach and Engagement
- Provide field-based work for families that may involve traveling to various community programs and locations.
- Respond to the needs of families, including emergency situations - food, health, income, transportation, school related matters, child welfare issues, etc.
- Connect families with appropriate resources and referrals for housing, child care, mental health, primary care, substance recovery, physical health care, educational programs, financial assistance, employment, housing advocacy, socialization activities and other services partnership development.
- Partnership Development & Collaboration
- Develop rapport and build an ongoing relationship with families via regular and consistent contact.
- Develop rapport and strong working relationships with staff at the Access Points, HSH, and SFUSD social workers and administrators, and partner organizations.
- Establish communication links with and for families - phone/cell phone, mailing address, e-mail, meeting, and social support contacts.
- Help families link with clinical care management and other service resources as needed and desired.
- Provide psychological/emotional preparation and support for families around obtaining housing - realistic expectations of wait times, affordable housing options, benefits and challenges of living with others, remaining hopeful, addressing fears/ambivalence of being housed, addressing unhealthy coping skills and unhealthy behavior that could disrupt housing, tenant obligations, and dealing with conflict resolution as needed and addressing issues and fears and issues regarding congregate living in a shelter setting.
- Core Family Case Management Work
- Assess and begin to address client housing histories and barriers - positive references, credit history, rental history and prior evictions, criminal history, outstanding debts, outstanding warrants.
- Use housing history to inform preparation work.
- Get to know members of the family's household.
- Assess potential to connect client with family/friends in stable housing.
- Assess the client's financial and resource situation and potential budget for housing - help with income and benefits acquisition, assist client in developing a financial plan to help fund ongoing rental costs.
- Assist families to identify and pursue other potential housing opportunities besides permanent supportive and affordable housing.
- Help families complete and submit required housing applications and other materials. Include advocacy/support letters with initial application.
- Help address any challenges with congregate living and help clients develop skills relevant to living with others in in the family shelter - conflict resolution, communication skills, and raising concerns with other shelter residents.
- Administration
- Use OneSystem as database input.
- Gather statistical data to monitor program effectiveness.
- Create and update forms and training and educational materials as needed.
- Attend weekly or biweekly program staff meetings, trainings and all-staff meetings.
- Maintain confidentiality regarding clients, staff and other organizational matters.
- Promote a positive environment by modeling a positive, professional demeanor at all times, including treating each community member with dignity and respect.
- Follows all guidelines presented in the HSH Policies and Procedure Manual.
- Conduct business in accordance with the DSCS Employee Handbook, exercising sound judgment and serving the best interests of the organization and the community.
- Bachelor's degree in social work or related field or comparable work experience.
- Minimum of 3 years of experience working with Latinx and/or communities of color, immigrants, refugees and homeless communities.
- Language proficiency in English and Spanish required.
- Excellent interpersonal, social emotional skills and de-escalation skills.
- High level of integrity and ability to communicate effectively, openly and with respect.
- Demonstrated consistent sound judgment and decision-making.
- Strong desire to work with families experiencing homelessness and in a non-profit setting.
- Ability to work well under pressure.
- Proficient in MS Office, email and internet and database systems/content management systems.
- Knowledgeable about dynamics of homelessness, families, trauma, substance abuse, mental health, domestic violence, child development, youth development and parenting.
- Ability to use conflict-resolution skills to de-escalate volatile situations with families.
- Excellent written and oral communication skills.
- Experience working in a homeless drop-in center, shelter setting or school setting preferred.
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