Administrative Operations Leader

2 weeks ago


Virginia Beach, Virginia, United States Buzz Brands - Corporate Full time
Job Overview

Position Summary: Buzz Brands - Corporate is in search of a motivated and service-focused Office Manager to oversee our thriving outdoor lighting enterprise. The ideal candidate will excel in fostering customer relationships, enhancing sales performance through various communication channels, and managing all operational aspects of the business.


Key Responsibilities:

  • Engage potential clients through inbound service inquiries.
  • Proactively reach out to our existing clientele via phone, text, and email.
  • Deliver outstanding customer service to both new and returning customers.
  • Oversee customer work orders, invoicing, and billing processes utilizing business management software.
  • Coordinate and supervise technicians, service schedules, and vehicle logistics.
  • Manage inventory for lighting supplies effectively.
  • Handle financial operations of the business with corporate support.
  • Promote the business through marketing initiatives in the local area.

Qualifications:

  • Experience in office management, ideally within a service-focused environment.
  • Demonstrated success in consumer sales.
  • Exceptional customer service and communication abilities.
  • Proficient in using POS and CRM software systems.
  • Positive, proactive demeanor with a strong work ethic.
  • Able to thrive in a dynamic, fast-paced setting and adapt to changes in procedures.
  • Highly organized with a keen eye for detail.
  • Experience in leading a team of technicians.
  • Familiarity with financial statements and comfortable with numerical data.
  • Results-driven with a focus on cost-effective operational practices.
  • Background in hiring, training, and developing team members.

Additional Information:

  • This is a full-time role with standard hours from 8 am to 5 pm, Monday through Friday.
  • Flexibility for occasional weekend work or extended hours during peak seasons may be required.


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