Store Operations Leader

2 weeks ago

Virginia Beach, Virginia, United States L.L Full time

About L.L.Bean: At L.L.Bean, we believe that the great outdoors brings out the best in everyone. We are dedicated to cultivating a culture of diversity and creating safe, inclusive environments where all individuals feel welcomed—both within our organization and in nature. We value unique perspectives and are committed to maintaining an inclusive workplace where everyone can contribute their best talents and experiences.

Position Overview: L.L.Bean is seeking a Retail Store Manager to oversee our operations.

This pivotal role is responsible for driving business performance, nurturing talent, and ensuring the delivery of the exceptional L.L.Bean customer experience aligned with our outdoor lifestyle ethos. The Store Manager communicates and implements Retail strategic initiatives, is accountable for financial performance, and upholds the company's core values of Outdoor Heritage, Integrity, Service, Respect, Perseverance, and Safe and Healthy Living to maintain the integrity of the L.L.Bean brand and mission.

  • Store Sales Volume: $4-6 Million

Key Responsibilities:

Drive Business Performance:

  • Establish clear direction and communicate consistent priorities.
  • Inspire and guide teams to achieve goals and objectives.
  • Allocate resources effectively (payroll, expenses, personnel) to meet targets.
  • Create a disciplined culture focused on excellence in execution.
  • Ensure compliance with all standard operating procedures, including Human Resource Management, Loss Prevention, and Safety.
  • Protect assets and manage supply control to contribute to profit and loss management.
  • Take personal accountability for individual and team outcomes.

Develop Talent:

  • Set high standards and establish clear accountability.
  • Develop teams to deliver outstanding customer service in alignment with L.L.Bean's principles.
  • Foster a strong connection between the team and the brand.
  • Assess talent objectively and accurately.
  • Provide regular and comprehensive performance feedback.
  • Recognize and celebrate the achievements of others.
  • Ensure leaders address underperformance promptly and effectively.
  • Identify high-potential employees and provide challenging opportunities for growth.

Deliver Exceptional Customer Experience:

  • Promote exemplary GUIDE / Manager On Duty behaviors.
  • Hold self and others accountable to L.L.Bean's principles.
  • Ensure the store actively engages customers through outdoor discovery activities and demonstrations.
  • Utilize customer feedback to implement enhancements to the customer experience.
  • Identify and advocate for improvements in visual merchandising to maximize profitability.
  • Ensure adherence to visual presentation standards.

Health and Safety Commitment: Every employee plays a vital role in fostering a safe and healthy workplace. Employees are expected to actively participate in health and safety initiatives by adhering to all safety policies and procedures, reporting unsafe conditions, and conducting work safely. Leaders are also expected to model safe behaviors and assess risks to ensure they are minimized.

Qualifications:

  • Minimum of 5 years of experience as a store manager in a relevant retail environment.
  • Demonstrated strategic and innovative leadership capabilities.
  • Experience in apparel retail management is essential.
  • Strong business acumen with a proven track record of achieving sales and service objectives.
  • Effective leadership skills with the ability to develop and motivate team members.
  • Established time management and organizational skills.
  • Strong interpersonal, written, and verbal communication skills.
  • Ability to build strong partnerships and collaborate effectively to achieve goals.
  • Capacity to balance growth with tradition.
  • Willingness to travel occasionally as needed.

L.L.Bean is committed to fostering a culture of diversity and creating safe, inclusive spaces where everyone feels welcome—both in our stores and in the great outdoors.

We believe that if you care about the outdoors, working at L.L.Bean is a fulfilling way to contribute positively to the world. Our comprehensive benefits package supports your health and financial well-being, while promoting a healthy work-life balance and encouraging outdoor activities.

If your background differs from what we have outlined but you believe you would excel in this role, we would be eager to learn more about your unique experiences. At L.L.Bean, we strive to reflect our commitment to diversity, equity, inclusion, and sustainability in our daily operations and partnerships.

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