Store Operations Leader

2 weeks ago

Virginia Beach, Virginia, United States L.L Full time

About L.L.Bean: At L.L.Bean, we believe that the great outdoors enhances our lives. We are dedicated to creating a diverse culture and ensuring safe, inclusive environments where everyone feels valued—both within our organization and in nature. We appreciate individual differences and are committed to fostering an inclusive workplace where everyone can contribute their unique experiences and talents.

Position Overview: L.L.Bean is seeking a Retail Store Manager to oversee our operations.

This critical position is accountable for driving sales performance, nurturing talent, and delivering the exceptional L.L.Bean customer experience aligned with our outdoor lifestyle ethos. The Store Manager will implement and communicate retail strategies, manage profit and loss for the store, and uphold the company's core values of Outdoor Heritage, Integrity, Service, Respect, Perseverance, and Safe and Healthy Living.

  • Store Sales Volume: $4-6 Million

Key Responsibilities:

1. Drive Business Performance:

  • Establish clear direction and communicate consistent priorities.
  • Motivate and guide teams to achieve objectives.
  • Allocate resources effectively to meet goals.
  • Foster a disciplined culture focused on excellence.
  • Ensure compliance with standard operating procedures, including Human Resource Management, Loss Prevention, and Safety.
  • Manage asset protection and supply control to support profit and loss management.
  • Take personal responsibility for individual and team outcomes.

2. Develop Team Talent:

  • Set high standards and accountability measures.
  • Enhance team capabilities to deliver outstanding customer service in line with L.L.Bean's values.
  • Build a strong connection between the team and the brand.
  • Assess talent objectively and accurately.
  • Provide regular and constructive performance feedback.
  • Recognize and celebrate team achievements.
  • Address underperformance promptly and effectively.
  • Identify high-potential team members and provide growth opportunities.

3. Deliver Exceptional Customer Experience:

  • Enhance the effectiveness of management behaviors.
  • Hold self and team accountable to L.L.Bean's values.
  • Promote outdoor engagement through various activities and demonstrations.
  • Utilize customer feedback to drive improvements in service.
  • Identify opportunities for enhancing visual merchandising to maximize profitability.
  • Ensure adherence to visual presentation standards.

Health and Safety Commitment: Every employee plays a role in maintaining a safe and healthy workplace. Employees are expected to actively participate in health and safety initiatives by adhering to all policies and procedures, reporting unsafe conditions, and conducting work safely. Leaders are also expected to model safe practices and assess risks to ensure they are minimized.

Qualifications:

  • Minimum of 5 years of experience as a store manager in a high-traffic, high-volume retail environment.
  • Demonstrated strategic and innovative leadership skills.
  • Experience in apparel retail management is essential.
  • Strong business acumen with a proven track record of achieving sales and service objectives.
  • Effective leadership skills with the ability to inspire and develop team members.
  • Excellent time management and organizational abilities.
  • Strong interpersonal, written, and verbal communication skills.
  • Ability to foster collaborative partnerships to achieve shared goals.
  • Capacity to balance growth with tradition.
  • Willingness to travel occasionally as needed.

L.L.Bean is committed to creating a diverse and inclusive environment where everyone feels welcome. We believe that working at L.L.Bean allows you to engage with your passion for the outdoors while enjoying a comprehensive benefits package designed to support your health and financial well-being. We prioritize maintaining a healthy work-life balance and encourage outdoor activities as part of our culture.

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