Customer Service Representative
6 days ago
We are seeking a highly skilled and detail-oriented Service Cashier to join our team at Penske Motor Group. As a Service Cashier, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a high level of accuracy in our cash handling procedures.
Key Responsibilities- Customer Service: Greet all guests at the cashier window and provide a positive and welcoming experience.
- Transaction Processing: Collect total retail charges from customers in cash, check, or credit transactions, and make change as necessary.
- Cash Handling: Reconcile cash drawer daily and maintain a high level of accuracy in our cash handling procedures.
- Guest Support: Answer all guest questions concerning services performed or products purchased, and refer them to someone who can assist if necessary.
- Complaint Resolution: Handle guest complaints with respect, integrity, and poise, and refer dissatisfied guests to the appropriate individuals for resolution.
- Administrative Tasks: File Repair Orders as directed by management, and perform other clerical duties as assigned.
- Education: High school diploma or equivalent.
- Mathematical Skills: Knowledge of basic mathematical concepts, including addition, subtraction, division, multiplication, and percentages.
- Attention to Detail: Detail-oriented and great follow-up skills with internal and external guests.
- Communication Skills: Must be able to read and comprehend documents, including safety rules, operating and maintenance instructions, and procedure manuals.
- Physical Demands: Must be able to frequently bend, stretch, twist, or reach with their body, arms, and/or legs, and adjust to changing environments.
We offer a dynamic and supportive work environment, with opportunities for growth and development. Our team members are our greatest asset, and we are committed to providing them with the tools and resources they need to succeed.
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