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Customer Service Specialist

2 months ago

South El Monte, California, United States PARENT EDUCATION BRIDGE FOR STUDENT ACHIEVEMENT FOUNDATION LLC Full time
Job Overview

We are looking for a motivated and customer-oriented Call Center Representative to become a vital part of our organization. In this position, you will serve as the primary contact for our clients, managing both incoming and outgoing communications with a focus on professionalism and enthusiasm.

Key Benefits:
  • Attractive Salary Package
  • Opportunities for Professional Development
Responsibilities:
  • Handle a significant volume of calls in a dynamic setting
  • Listen attentively to customer issues and provide suitable resolutions
  • Establish strong relationships with clients to enhance loyalty
  • Employ CRM tools to accurately record customer interactions
  • Achieve performance goals, including call duration and customer satisfaction ratings
Required Qualifications:
  • Outstanding verbal and written communication skills in English and Spanish
  • Effective problem-solving and decision-making skills
  • Familiarity with computer systems and customer relationship management (CRM) platforms
  • Ability to manage multiple tasks and prioritize effectively
  • A positive and proactive approach

Make a meaningful impact in the lives of our clients through exceptional service.