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Customer Service Specialist
2 months ago
We are looking for a dedicated and customer-oriented Call Center Representative to enhance our service team. This position is essential as you will serve as the primary contact for our clients, managing both incoming and outgoing communications with a positive and professional demeanor.
Key Responsibilities:- Handle a significant volume of calls in a dynamic work environment.
- Listen attentively to customer issues and provide suitable resolutions.
- Establish strong relationships with clients to encourage loyalty.
- Employ CRM tools to meticulously record customer interactions.
- Achieve performance goals, including call duration and customer satisfaction rates.
- Outstanding verbal and written communication skills in English and Spanish.
- Proven problem-solving and decision-making skills.
- Familiarity with computer systems and customer relationship management (CRM) platforms.
- Ability to manage multiple tasks and prioritize effectively.
- A positive mindset and proactive approach to challenges.
Become a vital part of our mission to support student achievement through exceptional customer service.
