Retail Sales Specialist III

1 week ago

Doral, Florida, United States Tapestry Full time

About Coach: Coach is a renowned fashion brand established in New York in 1941. Guided by the vision of Creative Director Stuart Vevers, we embody the inclusive and bold spirit of our origins, crafting exquisite products designed to endure, allowing you to express your individuality.

Our Commitment: As part of the Tapestry family, we are dedicated to innovation and inclusivity, striving to redefine possibilities. Explore our Our People page to understand Tapestry's dedication to equity, inclusion, and diversity.

Role Overview: The Sales Associate position is vital to the store's overall performance and effectiveness. This role demands a strong commitment to our brand values while delivering exceptional service to our clientele and achieving sales objectives.

Sales Responsibilities:

  • Aligns personal decisions with organizational goals and priorities.
  • Takes initiative and is dedicated to achieving results while being mindful of personal and store performance metrics.
  • Develops both short- and long-term strategies to meet personal sales targets.
  • Actively engages with customers, creating lasting relationships through personalized experiences.
  • Embodies the role of a brand ambassador for Coach.
  • Exhibits exceptional selling and service standards consistently.
  • Adapts to local market changes that may influence business performance.
  • Utilizes sales strategies and clienteling to foster new customer relationships.
  • Maintains a professional appearance that aligns with Coach's style guidelines.
  • Demonstrates expertise in product knowledge, including features, benefits, and current offerings.
  • Communicates promotional strategies and pricing effectively to customers.
  • Employs cross-selling techniques to enhance customer shopping experiences.
  • Recognizes and responds to customer cues to tailor interactions.
  • Handles multiple customers efficiently while providing individualized attention.
  • Follows up with customers to nurture relationships and close sales.
  • Adapts selling techniques to contribute positively to store performance.
  • Builds enduring relationships with customers through trust and reliability.
  • Utilizes technology and tools to enhance client engagement.
  • Fosters a positive team environment and encourages collaboration.
  • Remains adaptable to changing business needs and welcomes constructive feedback.
  • Maintains professionalism in all interactions.

Operational Duties:

  • Completes daily operational tasks while ensuring high service standards.
  • Maintains store organization, including sales floor and stockroom, in accordance with Coach standards.
  • Ensures a clean and orderly selling environment at all times.
  • Adheres to retail policies and procedures, including cash handling and asset protection.
  • Restocks inventory on the sales floor as necessary.
  • Assists with inventory processes, including shipment processing and stock organization.
  • Efficiently manages customer transactions at the cash wrap.

Qualifications:

Experience: 1-3 years of sales experience, preferably in a luxury retail environment, with a strong understanding of fashion trends.

Education: High school diploma or equivalent; a college degree is preferred.

Technical Skills: Proficient in cash register systems and basic computer skills, including the use of mobile devices and point-of-sale systems.

Physical Requirements: Ability to work in a fast-paced environment, communicate effectively, and perform physical tasks such as lifting and maneuvering products.

Schedule Flexibility: Must be available to work a flexible schedule, including evenings, weekends, and holidays during peak retail periods.

Our Core Competencies:

  • Courage: Provides direct and actionable feedback; addresses issues promptly.
  • Creativity: Generates innovative ideas and connections.
  • Customer Focus: Prioritizes customer needs and builds trust.
  • Adaptability: Navigates change effectively and remains composed under pressure.
  • Results Orientation: Consistently meets or exceeds performance goals.
  • Interpersonal Skills: Builds effective relationships and manages conflict with diplomacy.
  • Learning Agility: Quickly adapts to new challenges and learns from experiences.

Coach is an equal opportunity employer, committed to hiring and developing a diverse workforce. All employment decisions are based on qualifications relevant to the position.

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