Luxury Retail Sales Consultant III

2 weeks ago

Doral, Florida, United States Tapestry Full time

Position Overview: The Sales Consultant role is a crucial component of the store's overall performance and effectiveness. This position requires a strong commitment to our brand values while providing exceptional service to our clientele and driving sales results.

Sales Responsibilities:

  • Aligns personal objectives with organizational goals to ensure cohesive decision-making.
  • Takes initiative and is dedicated to achieving results, while being mindful of personal and store performance metrics; collaborates with management to develop personalized sales and client engagement strategies.
  • Formulates both short-term and long-term plans to meet personal performance targets.
  • Actively manages personal feedback and develops strategies for improvement in identified areas.
  • Acts as a brand ambassador for Tapestry.
  • Consistently demonstrates the company's selling and service standards.
  • Stays informed about local market trends that may affect business performance and assists in executing local sales strategies.
  • Enhances business through strategic selling, client relationship management, and proactive customer outreach.
  • Creates a positive shopping experience by presenting oneself in alignment with the company’s style guidelines.
  • Builds trust and credibility as a fashion advisor by showcasing a strong understanding of current trends and competitive offerings.
  • Delivers comprehensive product knowledge, including features, benefits, and overall value.
  • Effectively communicates current pricing and promotional strategies to customers.
  • Utilizes cross-selling techniques to enhance the shopping experience and increase sales.
  • Attentively responds to customer cues and tailors interactions to meet individual needs.
  • Manages multiple customer interactions simultaneously while ensuring personalized attention.
  • Maintains consistent follow-up with customers to influence and close sales.
  • Adapts personal selling techniques to contribute positively to overall store performance.
  • Fosters lasting relationships with customers to encourage loyalty.
  • Utilizes company tools and technology to enhance client engagement and relationship-building efforts.
  • Inspires enthusiasm and positivity towards the shared vision and mission of the company.
  • Encourages a collaborative team environment.
  • Promotes teamwork, trust, and collaboration with both internal and external stakeholders.
  • Maintains a solution-oriented mindset, adapting to changing business needs.
  • Welcomes constructive feedback and adjusts behaviors accordingly.
  • Exhibits professionalism and composure at all times.

Operational Duties:

  • Ensures all daily responsibilities are completed without compromising service quality or company standards.
  • Handles daily operational tasks, including maintaining the sales floor, cash wrap, and visual merchandising to company standards.
  • Keeps the sales area clean and organized at all times.
  • Adheres to all relevant retail policies and procedures, including those related to point of sale, operations, and asset protection.
  • Restocks inventory on the sales floor as necessary.
  • Assists with the store inventory process by managing shipments, stocking shelves, and maintaining organizational standards.
  • Supports cash wrap operations as needed for processing transactions.
  • Efficiently handles customer transactions, including purchases, returns, and exchanges.
  • Prepares the store by organizing functional areas, performing routine cleaning, and maintaining visual merchandising standards.

Qualifications:

  • 1-3 years of prior sales experience, preferably in a luxury retail environment.
  • Possesses current knowledge of fashion trends and competitive landscape.
  • High school diploma or equivalent; college degree preferred.
  • Proficient in cash register systems and basic computer skills, including the use of mobile devices and the internet.
  • Physical ability to perform tasks at a fast pace, including maneuvering the sales floor and stockroom, and lifting up to 25 pounds regularly, with occasional lifting of up to 50 pounds.
  • Availability to meet scheduling expectations, including flexibility to work nights, weekends, and holidays during peak retail periods.

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