Retail Sales Specialist III

1 week ago

Doral, Florida, United States Tapestry Full time

About Coach: Coach is a renowned global fashion brand established in New York in 1941. Guided by the vision of Creative Director Stuart Vevers, we create exquisite products designed to endure, allowing you to express your individuality.

Our Commitment: As part of the Tapestry portfolio, we are dedicated to innovation and inclusivity, striving to expand the boundaries of what is achievable. For more information on our dedication to equity, inclusion, and diversity, please visit our Our People page.

Role Overview: The Sales Associate position is crucial to the overall effectiveness and success of the store. This role requires a strong commitment to our brand values while delivering exceptional service to our customers and driving sales results. You will be responsible for maintaining Coach's Service and Selling Models, ensuring a positive first impression, and fostering ongoing customer relationships through personalized experiences.

Key Responsibilities:

  • Sales Floor:
    • Aligns decisions with organizational goals and priorities.
    • Takes ownership of personal and store performance metrics, creating strategies in collaboration with management.
    • Develops both short- and long-term plans to meet personal sales objectives.
    • Implements strategies to enhance personal survey results and address areas for improvement.
    • Acts as a brand ambassador for Coach.
    • Consistently demonstrates Coach's Selling and Service standards.
    • Adapts to local market changes that may influence business performance.
    • Utilizes sales strategies and clienteling to drive business and maintain productive customer relationships.
    • Maintains a professional appearance that aligns with Coach's Guide to Style.
    • Builds trust as a fashion advisor through strong product knowledge and awareness of competitors.
    • Communicates product features effectively to enhance sales.
    • Cross-sells and recommends complementary products based on customer needs.
    • Observes customer cues to tailor the shopping experience.
    • Handles multiple customers efficiently and follows up to close sales.
    • Adjusts personal selling techniques to contribute to overall store performance.
    • Fosters lasting relationships with customers.
    • Utilizes Coach's tools and technology to enhance clienteling efforts.
    • Promotes a shared vision and mission among the team.
    • Encourages a collaborative selling environment.
    • Maintains adaptability to changing business needs.
    • Welcomes constructive feedback and adjusts behaviors accordingly.
    • Exhibits professionalism at all times.
  • Operational Excellence:
    • Completes daily operational tasks while upholding service standards.
    • Maintains the store environment, including sales floor and backroom, in accordance with Coach standards.
    • Ensures a clean and organized selling area.
    • Adheres to retail policies and procedures, including POS and Asset Protection protocols.
    • Restocks inventory on the sales floor as required.
    • Supports inventory processes by managing shipments and maintaining organization.
    • Assists at the cash wrap when necessary to process transactions.
    • Efficiently handles customer transactions, including purchases and returns.

Qualifications:

Experience: 1-3 years of sales experience, preferably in a luxury retail environment, with a solid understanding of fashion trends and market competition.

Education: High school diploma or equivalent; a college degree is preferred.

Technical Skills: Familiarity with cash register systems and basic computer skills, including the use of mobile devices and internet navigation.

Physical Requirements: Ability to work at a fast pace, communicate effectively, and navigate the sales floor and stockroom, including lifting up to 50 pounds.

Schedule Flexibility: Must be able to meet scheduling expectations, including availability for nights, weekends, and holidays during peak retail periods.

Core Competencies:

  • Courage: Provides direct and actionable feedback; addresses issues promptly.
  • Creativity: Generates innovative ideas and connections.
  • Customer Focus: Committed to understanding and meeting customer needs.
  • Adaptability: Effectively manages change and uncertainty.
  • Results Orientation: Consistently exceeds performance goals.
  • Interpersonal Skills: Builds effective relationships and navigates challenging situations with ease.
  • Learning Agility: Quickly adapts to new challenges and learns from experiences.

Coach is an equal opportunity employer, committed to hiring and developing a diverse workforce. All employment decisions are based on qualifications and are made without regard to any legally recognized protected basis.

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