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Retail Sales Representative

2 months ago

Doral, Florida, United States Express & Bonobos Full time
Overview

About PHOENIX
PHOENIX Retail, LLC operates a Direct-to-Consumer platform featuring EXPRESS and BONOBOS in the United States.

We believe that style, quality, and value should coexist seamlessly. Express embodies this philosophy, aiming to instill confidence and inspire self-expression through a vibrant styling community. Bonobos stands out in menswear for its exceptional fit and innovative retail approach.

Responsibilities

We are looking for a Retail Sales Associate to enhance our customer experience.

The Sales Associate plays a crucial role in ensuring a pleasant shopping atmosphere for our customers while also handling tasks such as inventory management, store upkeep, and merchandise presentation.

Key Responsibilities


• Maintain a tidy and organized sales area, checkout, fitting rooms, and stockroom to create a welcoming environment for customers.
• Adhere to company policies and procedures to ensure the safety of all associates and customers.
• Assist with product launches in accordance with company standards.
• Deliver an exceptional customer experience by following our customer service model.
• Process transactions efficiently to minimize customer wait times.

• Address customer service issues promptly and effectively, escalating to management when necessary.


• Promote credit and loyalty programs by explaining their benefits and encouraging customer participation.
• Other essential duties may be assigned by your supervisor.

Required Experience & Qualifications

Education:
High School Diploma or Equivalent

Experience: 0-2 years of relevant experience, with a minimum of 6 months
• Proficient in technology use (iPads, registers)
• Availability to work nights, weekends, and non-business hours
• Meets physical requirements

Critical Skills & Attributes

• Previous retail experience is preferred
• Strong customer service skills and ability to engage with customers
• Excellent verbal and written communication skills, particularly with customers and team members
• Proven ability to collaborate effectively within a team

Benefits and Compensation

PHOENIX offers a comprehensive benefits package to support the health and financial security of full-time associates, including:

• Medical, pharmacy, dental, and vision coverage
• 401(k) and Roth 401(k) with company match
• Merchandise discounts
• Paid Time Off
• Parental leave for new parents
• Additional benefits


Part-time associates may qualify for paid sick leave, public health emergency leave, and participation in the 401(k) plan with company match. They are also eligible for merchandise discounts and our Learn & Earn incentive program.


Closing

PHOENIX is an equal opportunity employer and does not discriminate in hiring based on any protected characteristic. We are committed to providing reasonable accommodations for individuals with disabilities. If you require assistance in applying for a position due to a disability, please reach out for support.