Mortgage Operations Specialist II

2 weeks ago

Ballston Lake, United States HonorVet Technologies Full time
Mortgage Processor II

Position Overview:

This role is crucial in managing the processing of both conventional and government loan applications, adhering to product specifications, underwriting criteria, and applicable state and investor regulations.

Key Responsibilities:
  • Facilitate clear communication among all stakeholders involved in a loan application, including customers, brokers, loan officers, and colleagues, to ensure a smooth and positive experience.
  • Collaborate with various internal teams and external entities to gather necessary documentation and information required for application completion, such as employment verification, IRS transcripts, title searches, appraisals, and bank statements.
  • Promptly inform all relevant parties of any discrepancies related to standard mortgage guidelines.
  • Regularly monitor and update credit reports, appraisals, income documentation, and all verifications to ensure compliance with underwriting conditions.
  • Work closely with underwriting teams to swiftly address any issues or concerns that arise.
  • Execute additional administrative tasks that support the origination department, including preparing and sending commitment letters, reviewing title and homeowners insurance, mailing loan suspension notices, updating loan conditions, and providing necessary documentation to closing attorneys.
  • Ensure compliance with all regulatory requirements and guidelines.
  • Utilize strong analytical skills to assess changes needed for all regulatory documents.
  • Understand and comply with the company's risk management and regulatory standards, policies, and controls.
  • Identify and escalate risk-related issues to management as necessary.
  • Foster an inclusive environment that reflects the company's brand values.
  • Uphold the bank's internal control standards, ensuring timely implementation of audit points and addressing any issues raised by external regulators.
  • Perform other related duties as assigned.
Scope of Responsibilities:
  • Engage closely with both internal and external customers, including co-workers, borrowers, and loan officers.
Required Qualifications:
  • An associate's degree with at least one year of experience in the mortgage industry or two years of equivalent work experience, OR in lieu of a degree, three years of equivalent work experience including a minimum of one year in the mortgage sector.
  • -OR- Six months of specific bank mortgage processing experience along with an additional 6-12 months in customer service, operations, or the financial services sector.
  • Proficient PC skills with a strong command of spreadsheet, word processing, email, and PDF software.
Preferred Qualifications:
  • Ability to make informed decisions based on available information.
  • Familiarity with product, investor, and compliance requirements.
  • Adaptability and flexibility in a fast-paced mortgage environment.
  • Capacity to adjust to new policies and procedures to enhance processes and workflows.
  • Ability to work independently while managing time effectively.
  • Excellent verbal and written communication skills.
  • Highly organized with the capability to multitask.
  • Strong attention to detail.
  • Effective prioritization of daily tasks.
  • Ability to thrive in a team-oriented environment.
  • Strong work ethic, reliability, and dependability.

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