Bank Operations Coordinator
2 weeks ago
The Bank Operations Coordinator plays a crucial role in delivering comprehensive operational support across the organization by leveraging expertise in deposit account management and electronic banking systems.
Key Responsibilities
- Oversee all activities related to debit card and ATM transactions.
- Facilitate account maintenance processes.
- Execute daily tasks to address discrepancies within Fraud, Red Flag, and Identity Theft Programs.
- Track daily operations across various customer demographics, including account onboarding and modifications.
- Manage wire transfers, debit card disputes, stop payments, and returned items.
- Offer customer assistance for online account setup.
- Supervise electronic banking services.
- Deliver a full spectrum of customer service for credit card operations.
- Support the BSA Officer with Customer Identification Program (CIP) evaluations.
- Examine, audit, and validate OFAC reports and communications.
- Assess Currency Transaction Reports (CTRs) for precision and amend files as necessary.
- Analyze cash reports for any suspicious activities.
- Monitor Money Services Business (MSB) accounts for documentation and scrutinize account activities.
- Assist Business Banking Centers (BBCs) facing BSA and compliance challenges and regulatory obligations.
Qualifications
Education
- High school diploma or equivalent is mandatory.
- An associate degree or relevant work experience is preferred.
Knowledge and Experience
- Familiarity with existing banking software is advantageous, or a proven ability to quickly learn new software.
Skills and Abilities
- Excellent organizational capabilities.
- Strong time management skills with the ability to meet deadlines.
- Proficient in problem-solving and information research.
- Ability to collaborate effectively within a team and work independently.
- Strong communication skills.
- Meticulous attention to detail and accuracy in all tasks.
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