Bank Operations Coordinator

2 weeks ago


Le Mars, Iowa, United States Primebank Full time
Job Overview

The Bank Operations Coordinator plays a crucial role in delivering comprehensive operational support across the organization, leveraging expertise in deposit account management and electronic banking systems.


Key Responsibilities

  • Oversee all transactions related to debit cards and ATM services.
  • Facilitate account modifications and updates.
  • Execute daily tasks to resolve discrepancies within Fraud, Red Flag, and Identity Theft initiatives.
  • Analyze daily activities across various customer demographics, including account onboarding and modifications.
  • Manage wire transfers, debit card disputes, stop payments, and returned items.
  • Offer assistance to customers for online account creation.
  • Supervise electronic banking services to ensure optimal performance.
  • Deliver a full spectrum of customer service related to credit card operations.
  • Support the BSA Officer with Customer Identification Program reviews.
  • Evaluate, audit, and validate OFAC reports and communications.
  • Assess CTRs for precision and implement necessary adjustments.
  • Scrutinize cash reports for any suspicious activities.
  • Monitor Money Service Business accounts for documentation and analyze account activities.
  • Assist Business Banking Centers facing BSA and compliance challenges.

Qualifications

Education

  • High school diploma or equivalent is mandatory.
  • An associate degree or relevant work experience is preferred.

Knowledge and Experience

  • Familiarity with existing banking software is advantageous, or a proven ability to quickly learn new software.

Skills and Abilities

  • Exceptional organizational capabilities.
  • Strong time management skills with the ability to adhere to deadlines.
  • Proficient in problem-solving and information research.
  • Ability to collaborate effectively within a team and work independently.
  • Excellent communication skills.
  • Meticulous attention to detail and accuracy in all tasks.


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