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Mainframe Operations Specialist

2 months ago


GondrecourtleChâteau, Grand Est, United States U.S. Bank Full time

About the Role:

The Mainframe Operations team at U.S. Bank is responsible for monitoring and maintaining the Mainframe Operating systems, network connections, and daily mainframe batch processing. This team provides 24/7/365 on-site support and is accountable for the enterprise-wide Mainframe Applications, including Hogan, ICS, ACH, Trust, and Mortgage.

Key Responsibilities:

  • Constantly monitor Mainframe MVS operation system LPARs activity via console messages, logs, and network management system and report system abnormalities and issues are resolved or escalated properly and/or out of balances to management immediately.
  • Develops and reviews Knowledge Management documentation for accuracy, may participate in training peers on all operational functions with the direction of supervision.
  • Create, update, resolve all incidents via the corporate ServiceNow Tool and take the corrective action as defined in operating procedures.
  • Assists with implementing monthly/quarterly application releases as well as mainframe hardware upgrades and maintenance.
  • Monitor high priority incidents, alerts, significant changes and escalate awareness.
  • Provides support for enterprise-wide production and test environments.
  • Support application developers through development (DEV) integration (IT) and user acceptance testing (UAT) and Bank Acquisition's provide support during testing and timeline activities.
  • Monitor over 100 mainframe and distributed applications in the test environment.
  • Knowledge of software desktop applications such as Outlook, Explorer, Excel, Word, Access, and PowerPoint.
  • Manages production systems to ensure efficient and effective processing.
  • Works with technical support groups to implement new hardware, software, and application technologies.
  • Analyzes Network Operations Center application and system events using appropriate test structures and related diagnostics.
  • Analyzes system errors and takes corrective action.
  • Analyzes and manipulates processing schedules in accordance to established procedures and service level expectations.
  • Interprets and applies the policies, procedures, and precedent cases related to the services offered through the Network Operations Center
  • Defines and communicates general, technical, and operational policies, procedures, and best practices.
  • Examines and documents Network Operations Center standards, policies, and procedures.
  • Be able to read, interpret, and perform JCL overrides.

Requirements:

  • Associate's degree or equivalent work experience.
  • At least 2 years of experience with a data center operating environment, day-to-day operational requirements, and the operation of production systems and equipment.
  • Working knowledge in: JCL (Job Control Language), HMC & System IPL's, TSO, MVS, JES & Automation tools (Ansible, Jenkins & AAI), Scheduling tools such as CA7, IBM Mainframe, Ticketing system such as ServiceNow, Computer operations, Hardware infrastructure, IT systems management, and Operations/Automation experiences.
  • Ability to communicate problems in a clear, concise, and technical manner, to follow through on detail, analyze and solve operating problems and be sufficiently flexible and resourceful to perform in sometimes stressful situations.