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Mainframe Operations Specialist
2 months ago
About the Role:
The Mainframe Operations team at U.S. Bank is responsible for monitoring and maintaining the Mainframe Operating systems, network connections, and daily mainframe batch processing. This team provides 24/7/365 on-site support and is accountable for the enterprise-wide Mainframe Applications, including Hogan, ICS, ACH, Trust, and Mortgage.
Key Responsibilities:
- Constantly monitor Mainframe MVS operation system LPARs activity via console messages, logs, and network management system and report system abnormalities and issues are resolved or escalated properly and/or out of balances to management immediately.
- Develops and reviews Knowledge Management documentation for accuracy, may participate in training peers on all operational functions with the direction of supervision.
- Create, update, resolve all incidents via the corporate ServiceNow Tool and take the corrective action as defined in operating procedures.
- Assists with implementing monthly/quarterly application releases as well as mainframe hardware upgrades and maintenance.
- Monitor high priority incidents, alerts, significant changes and escalate awareness.
- Provides support for enterprise-wide production and test environments.
- Support application developers through development (DEV) integration (IT) and user acceptance testing (UAT) and Bank Acquisition's provide support during testing and timeline activities.
- Monitor over 100 mainframe and distributed applications in the test environment.
- Knowledge of software desktop applications such as Outlook, Explorer, Excel, Word, Access, and PowerPoint.
- Manages production systems to ensure efficient and effective processing.
- Works with technical support groups to implement new hardware, software, and application technologies.
- Analyzes Network Operations Center application and system events using appropriate test structures and related diagnostics.
- Analyzes system errors and takes corrective action.
- Analyzes and manipulates processing schedules in accordance to established procedures and service level expectations.
- Interprets and applies the policies, procedures, and precedent cases related to the services offered through the Network Operations Center
- Defines and communicates general, technical, and operational policies, procedures, and best practices.
- Examines and documents Network Operations Center standards, policies, and procedures.
- Be able to read, interpret, and perform JCL overrides.
Requirements:
- Associate's degree or equivalent work experience.
- At least 2 years of experience with a data center operating environment, day-to-day operational requirements, and the operation of production systems and equipment.
- Working knowledge in: JCL (Job Control Language), HMC & System IPL's, TSO, MVS, JES & Automation tools (Ansible, Jenkins & AAI), Scheduling tools such as CA7, IBM Mainframe, Ticketing system such as ServiceNow, Computer operations, Hardware infrastructure, IT systems management, and Operations/Automation experiences.
- Ability to communicate problems in a clear, concise, and technical manner, to follow through on detail, analyze and solve operating problems and be sufficiently flexible and resourceful to perform in sometimes stressful situations.