ATM/ITM Maintenance Technician I

2 weeks ago


Hobbs, New Mexico, United States Lea County State Bank Full time
Position Overview:
As an ATM/ITM Maintenance Technician I, you will be responsible for providing essential first line maintenance for automated teller machines (ATMs) and interactive teller machines (ITMs). Your role will involve monitoring machine performance through automated systems to identify issues and manage cash levels effectively. You will prepare detailed reports for supervisory review to ensure machines are balanced according to the appropriate general ledger (GL) accounts. Additionally, you will assist in the daily cash replenishment and deposit processing for these machines.

Key Responsibilities:
  • Cash Handling and Balancing (60%):
    Support the cash replenishment and deposit processing for ATMs and ITMs as required. This includes:

    - Collecting cash and check deposits along with cash rejects from machines and securing them in designated bags.

    - Reconciling and balancing cash deposits.

    - Counting cash in each bag to ensure it matches the total cash deposited by denomination as per the receipt.

    - Completing balancing spreadsheets accurately.

    - Preparing cross-application GL entries to maintain deposit accuracy.

    - Communicating with merchant tellers regarding cash amounts needed for balancing and ensuring proper cash placement in canisters.

    - Adhering to all vault security policies and procedures.

  • First Line Maintenance (40%):
    Perform first line maintenance tasks that do not require spare parts, tools, or diagnostics. Responsibilities include:

    - Executing ATM resets, resolving media and currency jams, conducting simple repairs, and replenishing supplies.

    - Inspecting skimming devices and ensuring periodic cleaning of terminal sites and equipment exteriors.

    - Monitoring all bank-owned ITMs for errors such as communication failures, low paper, currency jams, and cash levels.



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