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Senior Technical Support Specialist

2 months ago

Austin, Texas, United States University of Texas at Austin Full time

Job Posting Title:

Senior Technical Support Specialist

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Hiring Department:

Utilities and Energy Management

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

To Be Determined at Offer

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Location:

AUSTIN, TX

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Job Details:

Overview

About Us

We are "the backbone of UT".

Utilities and Energy Management (UEM) is dedicated to delivering dependable and economical electricity, chilled water, steam, deionized water, compressed air, emergency power, and elevator services for The University of Texas at Austin (UT Austin). Our team comprises over 190 professionals across five divisions: Electrical Distribution and Elevator Services, Energy Management and Strategic Programs, Mechanical Distribution, Operations, and Support Services.

Candidate Profile

We are in search of individuals who embody the following core values:

Safety: A strong commitment to the safety and well-being of our colleagues and the campus community.

Respect: Ensuring fairness and dignity in all interactions.

Integrity: Upholding transparency, honesty, trust, and ethical standards in our work.

Reliability: Providing consistent, dependable, and uninterrupted services.

Teamwork: Collaborating through cooperation, contribution, and knowledge sharing.

Excellence: Striving for the highest standards through innovation, collaboration, and stewardship.

Joining our university means contributing to an institution renowned for its academic programs and research. Your efforts will positively impact the lives of students, faculty, and staff, enhancing their experience at one of the world's leading universities.

Benefits

UT Austin offers a comprehensive benefits package, including:

  • Competitive health benefits (100% coverage for employee premiums, 50% for family premiums).
  • Optional Vision, Dental, Life, and Disability insurance.
  • Generous paid vacation, sick leave, and holidays.
  • Participation in the Teachers Retirement System of Texas, with 8% employer matching.
  • Additional retirement savings options, including Tax Sheltered Annuity 403(b) and Deferred Compensation Program 457(b).
  • Flexible spending accounts for medical and childcare expenses.
  • Access to free training through LinkedIn Learning and professional conference opportunities.
  • Tuition assistance for further education.
  • Employee discounts, including athletic tickets.
  • Free access to UT Austin's libraries and museums with staff ID.
  • Complimentary access to all UT Shuttle and Austin CapMetro buses with staff ID.

Position Purpose

The role is designed to cultivate journey-level skills through hands-on training in skilled work related to the specific trade assignment. Responsibilities include acquiring skills in the operation, maintenance, and repair of equipment pertinent to the trade assignment.

Key Responsibilities
  • Develop journey-level skills by installing, maintaining, operating, and repairing equipment and materials relevant to the trade.
  • Utilize tools and equipment to fulfill the duties of the trade assignment as outlined in the journey-level job description.
  • Conduct periodic tasks as listed in the journey-level job description.
  • Perform job-related duties as assigned, ensuring compliance with safety standards and quality expectations.
Qualifications

Required:

High school diploma or GED. A minimum of four years of skilled construction and maintenance experience related to the position.

Preferred:

Enrollment in or completion of associate degree-level technical courses in areas such as Power Technology, Electronics Technology, Renewable Energy, or Robotics/Instrumentation.

Driving Requirements

A valid class "C" operator's driver's license is required. The selected candidate must provide a current three-year driving record from their state of residence.

Salary Range

$48,000

Working Conditions

Environmental Demands:

  • Uniforms and/or personal protective equipment provided.
  • Work may occur in various weather conditions and extreme temperatures.
  • Exposure to chemical fumes and biohazards may occur.
  • Work may involve electrical and mechanical hazards.

Physical Tasks:

  • Repetitive keyboard use at a workstation.
  • Manual dexterity is required.
  • Climbing stairs and ladders, lifting, and moving objects.
Additional Working Conditions
  • Potential for confined space work, elevated tasks, and extended shifts, including nights and weekends.
  • Exposure to loud noise and high dust levels may occur.
  • Ability to lift up to 50 lbs and perform physical tasks as needed.
Application Materials
  • Resume/CV
  • Three work references with contact information; at least one reference should be from a supervisor.
  • Letter of interest.

Important Notes:

Applicants not currently employed by the university must submit their resume upon first application. Additional required materials should be uploaded in the Application Questions section.

Employment Eligibility:

Regular staff employed for the last six continuous months are eligible for openings through University-Wide or Open Recruiting.

Equal Opportunity Employer:

The University of Texas at Austin is committed to equal opportunity and does not discriminate based on race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status.