Senior Technical Support Specialist

3 weeks ago

Austin, Texas, United States Canon U.S.A., Inc. Full time
About the Role

As a Senior Technical Support Specialist at Canon U.S.A., Inc., you will provide critical support for process integration and maintenance of photolithography semiconductor equipment. This role requires a strong understanding of technical procedures and excellent communication skills to ensure seamless customer interactions.

This position involves providing technical guidance to customers, responding to equipment malfunctions, and performing routine maintenance tasks. You will also be responsible for training customers on equipment operation and maintenance.

To succeed in this role, you will need a strong background in electrical or mechanical engineering, with a minimum of 5 years of experience in a related field. Knowledge of Linux operating systems and hands-on mechanical skills are also essential.

This is a customer-facing role that requires full-time presence at assigned offices or worksites. You will be expected to work independently and as part of a team to troubleshoot and service equipment.

About You

  • Requires a Bachelor's Degree in electrical or mechanical engineering or equivalent experience
  • Knowledge of Linux operating system is required for operating and troubleshooting the system
  • Minimum 3 years of experience in a related field (i.e. semiconductor manufacturing equipment)
  • Hands on mechanical skills required
  • Hands on experience with electronic testing tools required
  • Able to work on equipment alone and work with other engineers as a team player under challenging situations
  • Additional experience or knowledge in optical, lasers, software, robotics, precision mechanical skill or chemical are plus
  • Excellent trouble shooting skills, verbal and written communication skills
  • Customer support experience is a plus
  • Must be able to travel and work flexible schedules
  • Must feel comfortable working in a cleanroom environment most of the day (wearing full clean room suit, facemask, gloves, safety glasses)
  • May require domestic travel (valid driver's license and acceptable driving record necessary). Additionally, because this position requires driving for company business as an essential function of the job, must remain in compliance with company safety guidelines and policies.
  • Position requires continuous physical effort; intermittent and long-term work cycles; standing, walking, sitting, repetitive motion, and lifting up to 25 pounds unassisted. Lifting more than 25 lbs requires additional help. Employee may be required to work at a computer terminal for long periods of time. Employee will be able to hear and understand speech at normal levels and on the telephone. Position requires effective communication skills, verbal and written form. Mental alertness is a must. Employee is required to demonstrate continued knowledge of Haz/Com regulations and requirements. Must be able to work in a cleanroom environment, this includes wearing protective clothing. Employee may be exposed to atmospheric conditions, such as: dust, fumes, noise and varying temperatures (to within OSHA standards).
  • Domestic and International travel may be required.

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