Senior Technical Support Specialist
3 days ago
Join The University of Texas at Austin as a Senior Technical Support Specialist and be part of a team that provides exceptional technical support to our community.
Job Summary:The Senior Technical Support Specialist will be responsible for providing technical support and solutions to University Housing and Dining (UHD) end-users. This includes installing, monitoring, diagnosing, repairing, maintaining, and upgrading all hardware, software, and audio-visual equipment to ensure optimal performance.
Key Responsibilities:- Provide timely computer desktop and technology support to UHD end-users.
- Understand technology issues by listening, asking follow-up questions, taking detailed notes, and using resources to research and solve problems.
- Operate and test the functionality of all AV and integrated conference rooms.
- Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers, and displays.
- Perform preventative maintenance to resolve problems or identify resolutions to appropriate vendors or manufacturers.
- Install, configure, repair, maintain, and upgrade Windows/Mac hardware and related equipment.
- Assist with IT inventory and participate in UHD initiatives.
- Attend regularly scheduled meetings and perform special projects and tasks as assigned.
- High School graduation or GED.
- Three years installing and configuring Microsoft products, including Windows Desktop Operating Systems and Microsoft Office.
- Three years of demonstrated experience in IT customer service and/or help desk environment.
- Knowledge of directory services and remote access tools.
- Knowledge of computer and peripheral operations, installation, and troubleshooting.
- Experience managing a Citrix Virtual Desktop Environment.
- Demonstrated ability to learn quickly.
- Experience supporting systems remotely.
- Excellent problem-solving and time-management skills.
- Demonstrated ability to take initiative and prioritize multiple projects.
The Senior Technical Support Specialist will work in a fast-paced environment and may be required to work in all weather conditions, extreme temperatures, and around standard office conditions.
Salary and Benefits:The salary range for this position is $67,000 depending on qualifications. The University of Texas at Austin offers a competitive benefits package that includes 100% employer-paid basic medical coverage, free Capital Metro bus rides, retirement contributions, paid vacation, sick time, and holidays, and career growth and professional development opportunities.
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