IT Support Specialist Senior

4 weeks ago


Austin, Texas, United States City of Austin Full time
Job Title: IT Support Specialist Senior

This is a challenging role that requires a high level of technical expertise and customer service skills. As an IT Support Specialist Senior, you will be responsible for providing technical support to end-users through multiple channels, including ServiceNow.

You will resolve complex IT issues while mentoring and guiding the support team. This role emphasizes customer service, technical leadership, and collaboration within the team and across the department.

The IT Support Specialist Senior will lead by example in troubleshooting, knowledge sharing, and problem-solving while ensuring that tasks are completed within established timelines.

This position requires a Valid Texas Class C Driver's License or the ability to acquire one by your hire date.

Key Responsibilities:

  • Provide technical support to end-users through multiple channels, including ServiceNow.
  • Resolve complex IT issues while mentoring and guiding the support team.
  • Lead by example in troubleshooting, knowledge sharing, and problem-solving.
  • Ensure that tasks are completed within established timelines.
  • Manage daily service incidents and requests.
  • Ensure adherence to IT security practices.
  • Contribute to process improvements and documentation efforts.
  • Provide leadership in asset management and procurement activities.

Requirements:

  • Three (3) years of education related to the job.
  • Experience may substitute for education for up to (3) years.
  • Valid Texas Driver's License.
  • Ability to acquire a Valid Texas Class C Driver's License by your hire date.

Preferred Qualifications:

  • Experience with ServiceNow.
  • Leadership and mentorship experience.
  • Process improvement and documentation experience.
  • IT asset management and procurement experience.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

How to Apply:

Apply online at [insert link].



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