Senior Technical Support Specialist
3 days ago
GCS Technologies is seeking a highly skilled Senior Technical Support Analyst to join our team. As a Senior Technical Support Analyst, you will be responsible for providing top-notch technical support to our customers, ensuring their technical issues are resolved efficiently and effectively.
Key Responsibilities- Administer Microsoft Azure and Office 365 environments.
- Provide remote and on-site technical support to customers.
- Track time and provide detailed troubleshooting notes.
- Participate in after-hours support escalation rotation.
We are looking for individuals with intermediate knowledge of the following technologies:
- Microsoft Exchange and Office 365 deployment and migration.
- Windows Server and Desktop OS.
- MacOS and Linux operating systems.
- Common Desktop Applications.
- VOIP solutions, such as Ring Central.
- Common Networking/Internet Services.
- Microsoft Exchange and Microsoft SQL.
- Server Backup applications.
- Virtualization Technologies.
- Basic Scripting knowledge.
- Standard Networking.
- 5+ years of experience in a help desk or network support position.
- Possession of relevant certifications.
- Ability to work in a team and communicate effectively.
- Flexibility to work in a fast-paced environment.
- 75% to 100% work-from-home options.
- Flexible Paid Time Off.
- Medical/Dental/Vision Insurance.
- Life and AD&D Insurance.
- Disability Insurance.
GCS Technologies is an equal opportunity employer and a certified small business.
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