Technical Support Specialist

3 hours ago

Austin, Texas, United States Frontline Education Full time

Job Summary

Frontline Education is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for handling Tier 3-4 technical escalations and customized support related to data migrations, reporting, ETL, and system support across various client systems.

Key Responsibilities

  • Assist support teams in live queues during peak season and support clients through regular support hours with occasional weekend hours required for urgent client issues.
  • Partner with Product and Development teams on troubleshooting, new feature rollouts, and larger integration and service initiatives.
  • Provide direct technical mentorship and feedback to Technical Support Specialists and work with individual customers on requested services, integrations, maintenance, and troubleshooting.
  • Address data integration needs, analyze system capabilities, and design solutions to customize features accordingly.
  • Troubleshoot technical issues that require extensive research and data review, and create/modify customized reports as needed for client-specific use.
  • Make configuration adjustments as necessary to configure data integrations with internal and external systems and analyze trends for ways to prevent future problems.
  • Handle at or above average number of requests/projects for Senior Technical Support Specialist group and vet bugs and defects, assist in entering related problem and JIRA tickets, and communicate issues to internal stakeholders.
  • Be a culture carrier, embodying the company's core values internally and externally, and contribute to the creation of internal and external documentation for complex issues and technical services.

Requirements

  • Bachelor's Degree in a related field.
  • Minimum of five (5) years of prior relevant experience.
  • Advanced SQL Server skills, including query skills, stored procedures, functions, reporting, and IIS troubleshooting.
  • Windows server configuration and basic understanding of web APIs.
  • Experience working with CSV, XML data, Remote Desktop, and VPN.
  • Detail-oriented and self-motivated, with excellent customer service skills and strong analytical and problem-solving skills.

About Frontline Education

Frontline Education is a pioneer of school administration software purpose-built for K-12 districts. We provide innovative, connected solutions for student and special programs, business operations, and human capital management with powerful data and analytics to empower educators and administrators.

We're a group of unique and talented individuals that love what we do. We've been lucky enough to land jobs with a rapidly growing tech company that supports an appreciative and friendly customer base. We work hard to make our customers happy, but we like to have a good time in the process. We are a company that strives to think in terms of 'we' instead of 'me.' We believe in the philosophy of servant leadership and that it's all about putting others first. We also value the balance between family and work.

Perks of Being a Frontliner

Frontline offers a competitive compensation package, including a base salary, rewarding bonus structure, 401k match, and unlimited PTO. Our company growth has created a promising environment for career advancement and rewarding challenges. We offer a tuition reimbursement program for eligible college credit coursework available to employees depending on their status and length of employment.

  • Technical Support Specialist

    4 weeks ago

    Austin, Texas, United States EOS Full time

    Job Title: Technical Support SpecialistWe are seeking a highly motivated and tech-savvy individual to join our team as a Technical Support Specialist. This role combines responsibilities across three key areas: Audio/Visual (AV) conference room support, Network infrastructure support, and high-level service desk operations.Key Responsibilities:Service Desk:...

  • Technical Support Specialist

    4 weeks ago

    Austin, Texas, United States University of Texas at Austin Full time

    ### Job Summary We are seeking a highly skilled Technical Support Specialist to join our team at the University of Texas at Austin. As a key member of our IT department, you will be responsible for providing exceptional technical support to our end-users, ensuring seamless delivery of IT services and solutions. ### Key Responsibilities * Provide timely...

  • Technical Support Specialist

    4 weeks ago

    Austin, Texas, United States Texas Department of Aging & Disability Services Full time

    Job Summary:The Texas Department of Aging & Disability Services is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide advanced technical support and customer service duties associated with the Texas Integrated Eligibility Redesign System (TIERS) and other eligibility applications.Key...

  • Technical Support Specialist

    4 weeks ago

    Austin, Texas, United States Frontline Education Full time

    Job SummaryFrontline Education is seeking a highly skilled Technical Support Specialist to join our Client Support Organization. As a Technical Support Specialist, you will be responsible for handling Tier 3-4 technical escalations and customized support related to data migrations, reporting, ETL, and system support across various client systems.Key...

  • Technical Support Specialist

    1 month ago

    Austin, Texas, United States Texas Department of Aging & Disability Services Full time

    Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at the Texas Department of Aging & Disability Services. As a Technical Support Specialist, you will be responsible for providing advanced technical support and customer service duties associated with the Texas Integrated Eligibility Redesign System (TIERS) and other...

  • Technical Support Specialist

    4 weeks ago

    Austin, Texas, United States Smartsheet Full time

    Job SummarySmartsheet is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our customers. About the RoleThis is a remote eligible position that requires flexibility in working hours. You will be responsible for...

  • Technical Support Specialist

    3 weeks ago

    Austin, Texas, United States projekt202 Full time

    About the Role:We are seeking a highly skilled Technical Support Specialist to join our team at projekt202. As a Technical Support Specialist, you will be responsible for providing technical support to our users, resolving complex issues, and working on projects to advance our technology.Key Responsibilities:Administer systems, including Office 365,...

  • Technical Support Specialist

    4 weeks ago

    Austin, Texas, United States Overhaul LLC Full time

    Tier I Technical Support SpecialistWe are seeking a highly motivated and analytical individual to join our Fusion Hub and 24/7 Customer Support Team as a Tier I Technical Support Specialist.The successful candidate will utilize Overhaul visibility software solutions to ensure customers have the ability to provide required information for the monitoring and...

  • Technical Support Specialist

    3 days ago

    Austin, Texas, United States University of Texas at Austin Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at the University of Texas at Austin. As a key member of our IT department, you will provide exceptional technical support to our end-users, ensuring they have the necessary tools and resources to succeed.Key ResponsibilitiesProvide timely and effective technical support...

  • Technical Support Specialist

    3 weeks ago

    Austin, Texas, United States University of Texas at Austin Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at the University of Texas at Austin. As a key member of our IT department, you will provide exceptional support to our end-users, ensuring they have the necessary technology and solutions to succeed.Key ResponsibilitiesProvide timely and effective computer desktop and...

  • Senior Technical Support Specialist

    4 days ago

    Austin, Texas, United States The University of Texas at Austin Full time

    Job Title: Senior Technical Support SpecialistJoin The University of Texas at Austin as a Senior Technical Support Specialist and be part of a team that provides exceptional technical support to our community.Job Summary:The Senior Technical Support Specialist will be responsible for providing technical support and solutions to University Housing and Dining...

  • Technical Support Specialist

    4 weeks ago

    Austin, Texas, United States University of Texas at Austin Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at the University of Texas at Austin. As a key member of our IT department, you will provide top-notch technical support and services to our end-users, ensuring they have the best possible experience with our technology.Key ResponsibilitiesProvide timely and effective...

  • Technical Support Specialist

    4 weeks ago

    Austin, Texas, United States Smartsheet Full time

    Job SummarySmartsheet is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our customers. About the RoleThis is a remote eligible position that requires flexibility in working hours. You will report to one of our...

  • Technical Support Specialist

    2 weeks ago

    Austin, Texas, United States Continuum Applied Technology, Inc. Full time

    Job SummaryCAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry. As a Technical Support Specialist, you will play a critical role in addressing complex customer technical issues through effective diagnosis and collaboration, ensuring timely resolutions.Key ResponsibilitiesOwn,...

  • Technical Support Specialist II

    2 weeks ago

    Austin, Texas, United States Vinson & Elkins Full time

    Job Title: User Support Specialist IIAt Vinson & Elkins, we are seeking a highly skilled User Support Specialist II to join our team. This role is responsible for providing top-notch technical support to our users, ensuring they have the tools and resources they need to succeed.Key Responsibilities:Provide hardware and software support to users, including...

  • Technical Support Specialist II

    1 month ago

    Austin, Texas, United States Vinson & Elkins Full time

    Job Title: User Support Specialist IIAt Vinson & Elkins, we are seeking a highly skilled User Support Specialist II to join our team. This role is responsible for providing top-notch technical support to our users, ensuring they have the tools and resources they need to succeed.Key Responsibilities:Provide hardware and software support to users, including...

  • Technical Support Specialist

    4 weeks ago

    Austin, Texas, United States projekt202 Full time

    About YouWe're looking for a highly skilled and experienced Technical Support Specialist to join our team at projekt202. As a key member of our Operations team, you will be responsible for providing top-notch support to our clients and internal teams.Key ResponsibilitiesAdminister and maintain our Office 365 environment, including Powershell, Sharepoint,...

  • Senior Technical Support Specialist

    4 hours ago

    Austin, Texas, United States Latitude Full time

    Job Summary:We are seeking a highly skilled Senior Technical Support Specialist to join our team at Latitude. The ideal candidate will have a strong background in DevOps tools like Jenkins, Docker, and CI/CD, as well as the ability to read and understand object-oriented programming (OOP) code.Responsibilities:Advanced Technical Support:Provide expert-level...

  • Technical Support Specialist II

    4 weeks ago

    Austin, Texas, United States Vinson & Elkins Full time

    Job Title: User Support Specialist IIThis position is responsible for providing technical assistance to PC users, supporting both hardware and software, as well as assisting the National IT Manager with day-to-day and ongoing projects.Key Responsibilities:Provides support for computer hardware, printers, and telephones; maintains current inventory of...

  • Senior Operations Technical Support Specialist

    4 weeks ago

    Austin, Texas, United States Visa Argentina SA Full time

    Job Title: Senior Ops Technical Support SpecialistVisa is seeking a highly skilled Senior Ops Technical Support Specialist to join our team in Visa Research. As a key member of our operations team, you will be responsible for providing technical support and infrastructure management for our installations, vulnerability management, incident handling, and...