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Retail Operations Manager

2 months ago

San Mateo, California, United States Chico's Full time
Job Summary

We are seeking a highly skilled and experienced Assistant Store Manager to join our team at Chico's. As a key member of our retail operations team, you will be responsible for supporting the Store Manager in promoting a customer-focused sales culture and driving business results.

Key Responsibilities
  • Performance Culture
    • Analyze sales reports and key performance indicators (KPIs) to determine business needs and execute in-store business and sales strategies in partnership with the Store Manager.
    • Establish and communicate clear expectations, holding the store team and yourself accountable for achieving brand, performance, and behavior standards.
    • Control payroll and supply budgets.
    • Perform and oversee basic operational activities such as scheduling, target shrink audits, physical inventory, opening and closing duties, time sheet review, and payroll accuracy documents.
    • Perform all financial activities effectively and in accordance with policy, including cash handling and reporting, price changes, and merchandise handling.
    • Ensure all register transactions are completed accurately and in accordance with policy.
    • Ensure compliance with all applicable laws, loss prevention policies, operating procedures, and controls; conduct associate training to reinforce proper controls.
    • Administer all operational processes, including inventory receipt/dispatch, daily replenishment of floor merchandise levels, and execution and preparation of physical inventories.
    • Ensure visual presentation, organization, and facility maintenance are representative of the brand.
    • Develop a high-performance culture, motivating the sales team to meet assigned sales and productivity goals.
    • Train and coach to ensure the selling team is fluent in all aspects of product knowledge on-line and in-store.
    • Train, coach, and assist with locate fulfillment and selling.
  • Building High-Performing Teams
    • Motivate and inspire the store team, developing a shared vision while modeling core values.
    • Promote an inclusive, collaborative approach to problem-solving.
    • Communicate with store teams and the Store Manager to effectively lead positive change.
    • Seek personal developmental opportunities and solicit feedback to build leadership skills.
  • Customer Experience
    • Model, teach, and promote the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience.
    • Model sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommend merchandise selections or help locate or obtain merchandise based on customer needs and desires.
    • Ensure prompt resolution of customer concerns.
    • Ensure a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns, and exchanges, security practices, and other applicable operations.
    • Ensure the team maintains consistent client communication through utilization of customer books, rewards program participation, and customer capture sign-up.
  • Talent
    • Assist in recruiting, hiring, and developing a high-performing team.
    • Support, implement, and provide follow-up for all training programs, seminars, etc.
    • Assess and coach the store team on performance.
    • In partnership with the Store Manager, resolve human resources issues in a timely and effective manner.
    • Drive associate and team engagement by recognizing and rewarding employees for outstanding performance.
    • Ensure the store team adheres to all employment practices and policies.
Qualifications
  • High school diploma or equivalent
  • 2+ years of retail management experience preferred
  • Must be 18 years of age or older
  • Excellent communication, verbal, and written skills
  • Able to learn or adapt to technology provided by the company
  • Proven excellent customer service skills with statistical track record in all areas of sales and leadership
  • Strong organizational skills and ability to multi-task in a fast-paced environment
  • Strong leadership qualities, training, and team-building skills
  • Knowledge of administrative aspects of store operations
  • Able to communicate with customers and staff
  • Regular attendance is essential to this position to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays, is required.
Physical Requirements
  • Constant Walking/Standing % of 8-hour shift
  • Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift
  • Frequent Climbing- 34%-66% of 8-hour shift