Cannabis Retail Store Manager

3 weeks ago


San Diego, California, United States Cookies Retail Full time
Job Title: Cannabis Retail Store Manager

About the Role:

The Cannabis Retail Store Manager is responsible for leading the store team to deliver exceptional customer experiences, drive sales growth, and maintain a high-performing store environment. This role requires a passion for the cannabis industry, excellent leadership and communication skills, and the ability to drive results in a fast-paced retail environment.

Key Responsibilities:

  • Lead the store team to execute TRP's customer-first culture and deliver a world-class customer experience.
  • Drive sales growth through effective inventory management, shrink and loss prevention controls, and operational excellence.
  • Partner with CO-Managers and Leads to set hiring standards, oversee onboarding programs, and develop talent to build a high-performing team.
  • Respond quickly and decisively to business needs and performance trends to drive profitable sales growth.
  • Work closely with DM and other CO-Managers to set clear sales volume and KPI goals, review and analyze KPIs, and apply knowledge/learnings to drive sales volume.

Requirements:

  • Minimum of five (5) years of high-volume/flagship management in cannabis, specialty retail, or a comparable retail environment.
  • Proven ability to drive sales results, analyze selling reports, identify business trends, and react quickly to the needs of the business.
  • Exceptional interpersonal, communication, and customer service skills.
  • Ability to identify top talent and train/develop/retain great people.
  • Proficient in Windows-based software such as Excel, Word, and Outlook.

Competencies:

  • Thorough understanding of the Cannabis industry.
  • Positive attitude.
  • Strong communication skills.
  • Interviewing and hiring skills.
  • Leadership and delegation.
  • Coach, motivate, and develop.
  • Decision making and problem solving.
  • Conflict resolution.
  • Teamwork.
  • Performance management and execution.
  • Business acumen.

Work Environment:

This job operates in a professional store environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers. This position regularly requires long hours and frequent weekend work.

Physical Demands:

  • Ability to work a flex schedule (which includes nights, weekends, and holiday availability).
  • Ability to bend, lift, open, and move product and fixtures up to 50 lbs., as needed.
  • Ability to climb step stools and ladders.
  • Ability to stand/walk for long periods at a time.
  • Possess manual dexterity and hand-eye coordination.
  • Ability to travel to other store locations (if needed) and attend district meetings.


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