Retail Operations Manager
4 weeks ago
The Retail Operations Manager is responsible for assisting the Store Manager in controlling the assets of Hibbett I City Gear. This includes establishing action plans to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling. The Retail Operations Manager assumes responsibility of the entire store in the absence of the Store Manager and provides knowledge and guidance to employees and customers in all departments when necessary. They are aware of inventory, sales statistics, and expenses to ensure profitability in all departments and direct staff to ensure each department's responsibilities and standards are completed. The Retail Operations Manager also keeps the Store Manager informed about inventory movement and customer trends and assures quality customer service is maintained. Additionally, they perform general administrative duties as needed and are trained in the Store Manager's responsibilities.
Key Responsibilities:
- Assist the Store Manager in controlling the assets of Hibbett I City Gear
- Establish action plans to accomplish departmental and overall store responsibilities
- Assume responsibility of the entire store in the absence of the Store Manager
- Provide knowledge and guidance to employees and customers in all departments
- Direct staff to ensure each department's responsibilities and standards are completed
- Keep the Store Manager informed about inventory movement and customer trends
- Assure quality customer service is maintained
- Experience working in a retail environment, preferably in footwear and athletic apparel
- 1-3 years of customer service experience
- Excellent interpersonal and communication skills
- Ability to work in a fast-paced environment
- Ability to assist in managing a team and keep up with overall goals and profits
- Is a self-starter, has initiative to take on important tasks without being asked
- Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
- Is a team-player, passionate about outstanding customer service and selling merchandise
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