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Rental Services Coordinator

2 months ago

Marquand, Missouri, United States MacAllister Rentals Full time
Job Summary

MacAllister Rentals is seeking a highly skilled and detail-oriented Rental Services Coordinator to join our team. As a key member of our Rental Division, you will be responsible for assisting with processing warranty and customer damage claims, as well as coordinating service calls and managing warranty administration.

Key Responsibilities
  • Warranty Administration: Register extended coverage with manufacturers, track premium expenses and discounts, and enter warranty type codes into our computer system.
  • Customer Claims: File warranty claims for policy, goodwill, sales, parts, and service departments, and assist in coordinating service calls for Reith Riley and Norfolk Southern.
  • Research and Validation: Research and validate warranty information for each machine in manufacturers' warranty systems, and validate work orders through electronic databases.
  • Invoice and Claim Management: Invoice and claim work orders in manufacturers' warranty systems, generating invoices for manufacturers and charging remaining amounts to dealer warranty accounts.
  • Customer Damage Management: Document customer damage with details and photos, update information in L Share, and track parts for warranty returns.
  • Project Management: Monitor PSP and PIP, ensuring completion before expiration dates, and coordinate the customer damage process by informing appropriate individuals and keeping them updated throughout the process.
  • Quote Development: Develop quotes for damage, including parts and labor costs, and organize and update safety and operator manuals housed at our West Washington Street location.
  • Special Assignments: Complete any and all special assignments or projects from management on a timely basis.
Requirements
  • Education: High school education or equivalent.
  • Experience: 3 years' experience with equipment, preferably with a rental company or Caterpillar, and/or in a position dealing with warranty and/or customer damage situations.
  • Skills: Strong decision-making skills, good creative thinking and goal-setting skills, great problem-solving skills, and a strong understanding of warranty administration.
  • Physical Demands: Ability to inspect machines and components, including exposure to outside elements, heavy lifting (70+ pounds), physically climbing on machines, and navigating and maneuvering in various locations.
  • Computer Skills: Great computer skills, including experience using Microsoft Office, and moderate experience using database systems.
  • Communication Skills: Good oral and written communication skills, responding promptly, thoroughly, and professionally to requests.
  • Work Environment: Ability to work overtime and weekends, and uphold professionalism with both internal and external customers.