Bike Sales Team Lead

5 days ago


Salt Lake, Utah, United States Sun & Ski Sports Full time
Job Description

Overview

Sun & Ski Sports, a leading specialty outdoor retailer, is seeking a highly motivated and experienced Bike Sales Coordinator to join our team. As a Bike Sales Coordinator, you will be responsible for leading a team of sales professionals in delivering exceptional customer service, driving sales growth, and maintaining a high level of product knowledge.

Key Responsibilities

  • Customer Service: Ensure that customers receive exceptional service, responding to their needs and exceeding their expectations.
  • Bike Sales and Service: Provide high-quality bike sales and service, ensuring that customers are satisfied with their purchases.
  • Team Management: Lead and develop a team of sales professionals, providing coaching, training, and feedback to ensure they are equipped to meet sales targets and provide excellent customer service.
  • Sales Growth: Develop and implement strategies to drive sales growth, including analyzing sales data, identifying trends, and making recommendations for improvement.
  • Product Knowledge: Maintain a high level of product knowledge, staying up-to-date on new products, technologies, and industry trends.
  • Visual Merchandising: Ensure that the bike department is visually appealing, maintaining a high level of presentation and display.
  • Problem-Solving: Identify and resolve customer complaints and issues in a timely and professional manner.
  • Communication: Maintain effective communication with store management, district management, and home office teams to stay informed about company initiatives and goals.

Requirements

  • Management Experience: 1+ years of management experience, with a proven track record of leading and developing teams.
  • Retail Experience: 2+ years of retail experience, preferably in a bike shop or outdoor retailer.
  • Business Acumen: Strong business acumen, with the ability to analyze sales data, identify trends, and make recommendations for improvement.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and vendors.
  • Organizational Skills: Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to identify and resolve customer complaints and issues.
  • Outdoor Enthusiasm: A passion for outdoor activities, including cycling, skiing, snowboarding, and other adventure sports.

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