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Call Center Team Lead

2 months ago

Salt Lake, Utah, United States Renewal By Andersen Full time
Job Overview

Renewal by Andersen is seeking a highly skilled and experienced Call Center Supervisor to join our team. As a Call Center Supervisor, you will be responsible for leading and managing a team of customer service representatives, ensuring that they provide exceptional service to our customers.

Key Responsibilities
  • Lead and manage a team of customer service representatives to achieve sales and customer satisfaction goals.
  • Develop and implement effective training programs to ensure that customer service representatives have the skills and knowledge needed to provide exceptional service.
  • Monitor and analyze customer service metrics to identify areas for improvement and implement changes to improve customer satisfaction.
  • Collaborate with other departments to ensure that customer needs are met and that sales goals are achieved.
  • Provide coaching and feedback to customer service representatives to help them improve their performance.
Requirements
  • 2+ years of experience in a call center or customer service role.
  • 1 year of leadership experience in a call center or customer service role.
  • Excellent communication and leadership skills.
  • Ability to multitask and work in a fast-paced environment.
  • High school diploma or equivalent required.
What We Offer
  • A competitive salary and bonus structure.
  • A comprehensive benefits package, including health insurance, dental insurance, and vision insurance.
  • A 401(k) plan with company match.
  • Opportunities for professional growth and development.
About Us

Renewal by Andersen is a leading provider of replacement windows and doors. We are committed to providing exceptional service to our customers and to building long-term relationships with them. We are seeking a highly skilled and experienced Call Center Supervisor to join our team and help us achieve our goals.