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Senior Customer Support Specialist
2 months ago
As a Lead Customer Service Representative, you will play a pivotal role in ensuring exceptional service delivery to our valued customers. Your expertise will help shape the customer experience at Circle K Stores, Inc.
Key Responsibilities- Oversee daily operations of the customer service team, ensuring high standards of service.
- Train and mentor team members to enhance their skills and performance.
- Address customer inquiries and resolve issues efficiently.
- Implement strategies to improve customer satisfaction and loyalty.
The ideal candidate will possess strong communication skills, a customer-focused mindset, and the ability to lead a team effectively. Experience in a retail or service-oriented environment is preferred.
Work EnvironmentThis position requires flexibility in scheduling to meet the needs of our customers.
