Customer Engagement Specialist

2 weeks ago


Chicago, Illinois, United States Jenni Kayne Full time
Position Overview:
As a Retail Sales Representative, you will play a crucial role in enhancing the customer experience and driving sales for our esteemed brand.

At Jenni Kayne, we are dedicated to fostering a lifestyle that embodies sophistication and intentionality. Our commitment to diversity and inclusion shapes our workplace culture, allowing us to thrive as a cohesive team.


Key Responsibilities:
  1. Enhance sales performance while delivering exceptional customer service.
  2. Engage with customers to understand their preferences and requirements.
  3. Establish and nurture client relationships, maintaining an organized client database.
  4. Boost sales through collaborations with interior designers and stylists.
  5. Manage all transactions at the point of sale, including sales, exchanges, and gift services.
  6. Participate actively in store operations, including visual merchandising and inventory management.
  7. Encourage customer participation in our loyalty program and online community.
  8. Provide constructive feedback to management and document daily sales activities.
  9. Ensure compliance with loss prevention policies to protect company assets.

Qualifications:
  1. 1-2 years of retail sales experience, preferably in women's contemporary or luxury fashion.
  2. A proactive approach with a strong commitment to customer satisfaction.
  3. Availability to work during peak periods, including weekends and holidays.
  4. Excellent written and verbal communication skills.
  5. Familiarity with POS systems and inventory management tools, as well as proficiency in Microsoft Office.
  6. A collaborative spirit and ability to work effectively within a team.
  7. Physical capability to lift and handle merchandise as needed.

Additional Information:
This job description serves as a general overview and may be adjusted as necessary. Jenni Kayne is an Equal Opportunity Employer, dedicated to creating a diverse and inclusive workplace. The salary range for this position is competitive and based on experience, education, and skills.

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