Customer Engagement Specialist

2 weeks ago


Chicago, Illinois, United States Spice House, LLC Full time
Position Overview

About Us: Established in 1957, Spice House, LLC is dedicated to providing an exceptional selection of premium spices, herbs, blends, and extracts. Our clientele includes both celebrated chefs and home culinary enthusiasts. With over six decades of experience, we have built a robust network of top-tier growers and distributors, ensuring unparalleled quality and variety. Our mission is to be the go-to source for fresh flavors and enriching culinary experiences worldwide. We have received accolades from prestigious publications and are favored by notable personalities in the culinary world.

We are currently seeking a friendly Customer Engagement Specialist who possesses a passion for food and cooking. The ideal candidate will confidently interact with customers, guiding them through our diverse range of spices and their applications. Candidates should have prior retail experience, excellent customer service skills, and a proactive approach to learning about our products. This position involves approximately 2-4 shifts per week (8-16 hours), with availability required on weekends. Additional hours may be offered based on operational needs, though they are not guaranteed. This is a permanent, long-term opportunity.

Key Responsibilities:
  • Deliver outstanding customer service in a specialty food retail setting.
  • Greet customers warmly and assist them throughout their shopping experience.
  • Establish rapport through engaging conversations and honest recommendations tailored to customer preferences.
  • Process customer transactions efficiently using our point-of-sale and online order systems.
  • Collaborate with team members to maintain a clean, organized, and well-stocked sales floor.
  • Support the management team in organizing back stock and setting up merchandise displays.
Qualifications:
  • At least 1 year of retail or relevant experience preferred.
  • Outgoing personality with a strong dedication to customer service; genuine enjoyment in connecting with people.
  • Ability to communicate clearly and persuasively with customers.
  • Professional demeanor with effective problem-solving skills.
  • Physical capability to lift up to 15 pounds and stand or walk for extended periods.
  • Willingness to work weekends.
  • Availability for 8-20 hours per week, including weekends.
  • Passion for culinary arts and flavors is essential.
Why Join Spice House, LLC?
  • Flexible scheduling options available within our operating hours.
  • Opportunity to make a significant impact as part of a growing brand that is redefining access to fresh spices.
  • Work alongside a team of enthusiastic individuals committed to helping both home cooks and professional chefs create delicious dishes with top-quality ingredients.
  • Be part of a company that values its employees and invests in their growth, offering training and advancement opportunities.
  • Part-time employee benefits include a 401k plan with company matching, paid time off, annual bonuses, spice education, and complimentary spices each month.

Reports to: General Manager

Classification: Hourly, Non-Exempt (Employees are expected to adhere to their assigned schedules and be present at their designated workstations at the start of their shifts.)



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