Customer Engagement Specialist
2 weeks ago
Become a Key Player in Client Success at WithMe
At WithMe, we prioritize not just the creation of products but the crafting of exceptional experiences. Our clients depend on us for outstanding service, and their customers rely on our offerings to enrich their daily lives. We are in search of a dedicated Customer Success Advocate who is enthusiastic about fostering relationships and ensuring client satisfaction. If you are a proactive, results-driven professional with a passion for customer support, this position may be the perfect fit for you.
Key Responsibilities:
- Primary Client Liaison: Serve as the main point of contact for our clients, assisting them throughout their journey with our organization.
- Relationship Development: Cultivate strong, proactive relationships with clients to maximize their experience with our products and services.
- Data Management: Maintain our CRM and internal databases, ensuring accurate documentation of all client interactions.
- Client Engagement: Connect with clients through various communication channels to understand and fulfill their needs effectively.
- Facilitate Client Success: Establish effective communication with newly onboarded clients and those nearing contract renewals.
- Deliver Insights: Share status updates and usage reports with clients and stakeholders that showcase their success with our offerings.
- Identify Growth Opportunities: Utilize your client relationships to uncover and pursue cross-selling opportunities.
Qualifications:
- Professional Experience: Minimum of three years in customer or client success roles, or in internal support positions. Experience in a dynamic or startup environment is advantageous.
- Self-Motivated: Ability to work independently in a remote, startup atmosphere.
- Client-Centric Approach: A proactive mindset towards relationship-building, with a strong attention to detail.
- Goal-Oriented: A resilient attitude with a history of surpassing expectations.
- Effective Communication: Outstanding written and verbal communication skills to engage clients effectively.
Why Choose WithMe?
- Remote Flexibility: Enjoy the benefits of a fully remote work environment.
- Equity Participation: Gain a stake in our success through employee equity options.
- Core Values: We are guided by principles of Performance, Customer Obsession, Candor & Transparency, and Respect.
- Collaborative Culture: Be part of a forward-thinking team where your contributions are valued.
- Impactful Work: Your efforts will have a direct influence on our growth and success.
- Team Building Activities: Engage in enjoyable and motivating in-person team events.
Benefits:
- Comprehensive health, dental, and vision insurance
- 401k plan with matching contributions
- Short and long-term disability coverage
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- Annual training and educational reimbursement
- Company stock options
- Unlimited paid time off for full-time employees
If you are ready to make a significant impact in a rapidly growing company and enjoy the benefits of a fully remote role, consider this opportunity to be part of the WithMe journey.
Commitment to Diversity
WithMe, Inc. is dedicated to fostering diversity and creating an equitable environment. We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sexual orientation, gender, gender identity, national origin, protected veteran status, disability status, or any other protected status under applicable laws.
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