Customer Engagement Specialist

2 weeks ago

Chicago, Illinois, United States Penn Foster Inc Full time

Position Overview:
As a Retail Sales Representative, you will embody the brand's identity to our customers, ensuring an exceptional shopping experience in our store.

Your Role:
In this position, you will actively interact with a diverse clientele, utilizing your knowledge of products, brand ethos, and community engagement to provide each customer with a memorable experience.

Team Collaboration:
You will work collaboratively with your team, prioritizing customer interaction while also contributing to the store's visual and operational upkeep.

About The North Face:
The North Face is driven by a passion for the outdoors and a commitment to facilitating exploration for everyone, from local adventures to global expeditions.

Our Mission:
For over five decades, we have adhered to our guiding principles, believing that exploration can transform us and broaden our perspectives.

To foster a worldwide movement of outdoor exploration and environmental stewardship, we invite and encourage new participants to engage with nature.

We extend our influence through support for non-profit organizations, creating programs that connect individuals with local recreational opportunities, and inspiring young leaders to explore and protect our planet.

Your Impact:
As a Sales Associate, you will:

  • Deliver personalized customer engagement at a high level.
  • Act as a comprehensive resource for customers, offering relevant product insights and community knowledge.
  • Exhibit a willingness to learn and share knowledge about activities and products to enhance customer experiences.
  • Meet sales and productivity targets by utilizing available resources to fulfill customer needs.
  • Assist in the implementation and maintenance of visual merchandising standards, including product presentation and store organization.
  • Perform cashier duties as required.
  • Support all Loss Prevention initiatives.
  • Contribute to the overall visual and operational maintenance of the store.

Qualifications:
To be successful in this role, you should possess:

  • A genuine ability to engage with a diverse customer base.
  • Previous customer service experience.
  • Strong teamwork and adaptability skills.
  • Flexibility to work a varied schedule, including weekends and holidays.
  • Excellent communication skills, both written and verbal.
  • A willingness to learn about products and community activities relevant to our customers.
  • Attention to detail and proficiency in computer skills.

Physical Requirements:
Applicants should be able to:

  • Operate office equipment and technology.
  • Stand for the duration of the work shift.
  • Lift and move products weighing up to 50 pounds as necessary.
  • Utilize ladders for visual merchandising tasks.

Commitment to Inclusion:
As a purpose-driven organization, we strive to cultivate a culture of belonging that values respect, connection, and authenticity.

What We Offer:
We are dedicated to unleashing human potential through comprehensive benefits that support the mental, physical, and financial well-being of all associates.

Join Us:
At The North Face, we are united by our purpose to promote sustainable and active lifestyles for the betterment of people and the planet.

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