Customer Engagement Specialist

2 weeks ago

Chicago, Illinois, United States PeopleReady Full time
Job Overview

As a Customer Engagement Specialist, your primary responsibility will be to collaborate with our clients, candidates, and associates to develop talent pipelines for high-demand, challenging hourly roles aligned with our service centers and their clientele in competitive industries such as event staffing and hospitality. You will cultivate client relationships, ensure operational continuity, and engage our candidate pool to fulfill our mission of connecting individuals with employment through the following key activities:
  • Manage your schedule effectively to meet business needs, which may include evening and weekend commitments.
  • Utilize order reports to identify roles and markets for job fairs and recruitment initiatives.
  • Be accountable for fill rates and revenue targets directly linked to your completed activities.
  • Key performance indicators will include candidate volume, onboarding rates, dispatch rates, and revenue generation related to your ambassador activities.
  • Design, execute, and oversee all on-site recruitment initiatives, including market hiring events, job fairs, and community partnership management. Measure effectiveness through funnel metrics, fill rates, and revenue generation, adjusting strategies as necessary to meet client demands.
  • Obtain certification and lead all market-specific training sessions such as Flagger and others as required.
  • Coordinate and oversee the distribution of personal protective equipment (PPE) to clients and associates, tracking distribution and usage to facilitate cost reduction and budget development.
  • Organize and manage associate drug testing events in the market, overseeing setup and effectiveness tracking.
  • Establish and manage all on-site client orientation sessions as needed.
  • Serve as a subject matter expert for all clients and associates on JobStack.
  • Oversee all onboarding processes to support our clients and associates, tracking and planning actions to enhance usage.
  • Consistently uphold company values of integrity and respect through your actions and commitments.
  • Drive revenue through regular communication with clients, aiming to increase overall market share opportunities.
  • Collaborate with Service Center Directors, Sourcing Specialists, and Account Managers to enhance role effectiveness through metric tracking.
  • Organize and manage client check-ins for large-scale projects and events.
Qualifications:
  • 2-5 years of experience in the staffing industry, focusing on improving fill rates, recruitment, and client engagement.
  • Demonstrated success in achieving all key performance indicators and metrics.
  • Strong background in interacting with clients and associates.
  • Flexibility to work varied hours, including nights and weekends as required.
  • Local travel within a 100-mile radius is necessary.
  • Valid driver's license, registered vehicle, and vehicle insurance are required.
  • Exceptional verbal and written communication skills.
  • Strong organizational abilities and attention to detail.
  • Proven strategic agility.
  • Leadership experience with the capacity to think independently.
  • Ability to prioritize and manage multiple tasks while meeting deadlines under pressure.
  • Proficient with current technology, including internet, social media, Microsoft Office, Salesforce, and Power BI.
  • Associate Degree, Bachelor's Degree, or equivalent combination of education and experience is preferred.
The anticipated salary for this position ranges from $45,000 to $68,300 annually. This range is a good-faith estimate based on the qualifications necessary for the role, including experience, training, and other considerations permitted by law. Factors influencing offers may include a candidate's skills, experience, geographic location, and internal pay alignment. Most candidates will start in the lower half of the pay range, while the upper end is generally reserved for those with extensive experience. Pay history will not be a contributing factor where prohibited by local law. In addition to competitive monetary compensation, we offer a comprehensive benefits package, including Medical/Dental/Vision insurance, Company-matching 401(k), Employee Stock Purchase Program, and Tuition Reimbursement, among other programs and perks. More details about our benefits can be found on our website.

About PeopleReady:

We take pride in the daily impact we have on the lives of job seekers and our clients' businesses. Our team operates under the motto: We Are Ready. Ready to make a difference, ready to change lives through work, and ready to succeed.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Accessibility Commitment:

TrueBlue, Inc. and its brands welcome and encourage applications from candidates with disabilities. Accommodations are available upon request for candidates participating in the selection process. If you require disability-related accommodation during the recruitment process, please contact your Recruiter or Employee Relations.

  • Customer Engagement Manager

    2 weeks ago

    Chicago, Illinois, United States Customer Labs Full time

    Join a dynamic and innovative startup that is revolutionizing the Supply Chain sector through real-time tracking and comprehensive visibility. If you are contemplating submitting an application, please ensure you review the entire description before proceeding.About the Position:Customer Labs is seeking a driven and seasoned Customer Success Manager to...

  • Customer Engagement Specialist

    2 weeks ago

    Chicago, Illinois, United States Moon Moments Ltd Full time

    Customer Engagement Specialist | Immediate Start | Weekly CompensationMoon Moments Ltd is expanding its retail promotions division and has several immediate openings with weekly pay.If you are eager to step into a dynamic role filled with diverse challenges, this opportunity is designed for you.What We Provide:- Comprehensive training and development to...

  • Customer Engagement Specialist

    2 weeks ago

    Chicago, Illinois, United States Sparkle Express Car Wash Full time

    Sparkle Express Car Wash in Chicago – Customer Engagement Specialist Role Are you a motivated, sociable, and proactive individual with a knack for sales and a commitment to customer satisfaction? Sparkle Express Car Wash is expanding, and we are seeking YOU to become a vital part of our exceptional team as a Customer Engagement Specialist.Why Work with...

  • Customer Engagement Specialist

    2 weeks ago

    Chicago, Illinois, United States PeopleReady Full time

    Job Overview As a Customer Engagement Specialist, your primary responsibility will be to collaborate with our clients, candidates, and associates to develop talent pipelines for high-demand, challenging hourly roles associated with our service centers and their clientele in competitive industries such as event staffing and hospitality. You will foster...

  • Customer Engagement Specialist

    2 weeks ago

    Chicago, Illinois, United States Catholic Charities Full time

    Position Overview:As a vital member of our team, the Customer Engagement Specialist plays a crucial role in supporting individuals in need through effective communication and resource connection.Key Responsibilities:* Manage a high volume of incoming calls from diverse community members, addressing both financial and non-financial inquiries with care and...

  • Customer Engagement Specialist

    2 weeks ago

    Chicago, Illinois, United States AbelsonTaylor Group Full time

    Job OverviewSummary: Are you enthusiastic about influencing the future of health and wellness? Do you aspire to create a meaningful impact in this field? If yes, we invite you to explore this opportunity.Join us at AbelsonTaylor Group, where you will discover more than just a role; you will embrace a mission. We elevate brands that promote health and...

  • Customer Engagement Specialist

    2 weeks ago

    Chicago, Illinois, United States Amazing Lash Studio Full time

    Position Overview:Are you passionate about delivering exceptional customer experiences in a vibrant team setting? If so, this opportunity is tailored for you. Our extensive training program will provide you with the essential skills needed to excel, and we offer competitive pay along with performance-based bonuses throughout your journey with us.Benefits for...

  • Customer Engagement Specialist

    2 weeks ago

    Chicago, Illinois, United States PeopleReady Full time

    Job Overview As a Customer Engagement Specialist, your primary responsibility will be to collaborate with our clients, candidates, and associates to develop talent pipelines for high-demand, challenging hourly roles that align with our service centers and their clientele in competitive industries such as event management and hospitality. You will foster...

  • Customer Engagement and Sales Specialist

    1 week ago

    Chicago, Illinois, United States Massage Envy Full time

    Position Overview:At Massage Envy, we are dedicated to promoting health and wellness.Our mission is to help individuals feel their best, recognizing that caring for one's body is essential. While our services, including massages, assisted stretching, and skincare, provide relaxation, we view them as vital maintenance for the body.As a Customer Engagement and...

  • Customer Engagement Specialist

    2 weeks ago

    Chicago, Illinois, United States Penn Foster Inc Full time

    Position Overview:As a Retail Sales Representative, you will embody the brand's identity to our customers, ensuring an exceptional shopping experience in our store. Your Role:In this position, you will actively interact with a diverse clientele, utilizing your knowledge of products, brand ethos, and community engagement to provide each customer with a...

  • Customer Engagement Specialist

    2 weeks ago

    Chicago, Illinois, United States Meltwater Full time

    Client Success Strategist at MeltwaterBecome a vital part of Meltwater as a Client Success Strategist, where your primary goal will be to ensure the achievement and satisfaction of our esteemed clients. Work closely with internal teams, offer strategic insights, and empower customers to derive maximum value from our services. Build robust client...

  • Customer Engagement Specialist

    2 weeks ago

    Chicago, Illinois, United States WithMe Full time

    Position OverviewBecome a Key Player as a Customer Success Advocate at WithMeAt WithMe, we focus on crafting exceptional experiences for our clients. Our mission is to ensure that our clients receive unparalleled service, enhancing the lives of their guests through our innovative products. We are in search of a dedicated Customer Success Advocate who is...

  • Customer Engagement Specialist

    2 weeks ago

    Chicago, Illinois, United States UPshow Full time

    UPshow is transforming the landscape of digital engagement in commercial spaces by merging top-tier entertainment with innovative marketing solutions. Our focus on premium offerings, such as exclusive sports content and dynamic promotional strategies, enables businesses to utilize a cloud-based platform that combines user-friendliness with robust...

  • Customer Engagement Specialist

    2 weeks ago

    Chicago, Illinois, United States WithMe Full time

    Position OverviewBecome a Key Player in Client Success at WithMeAt WithMe, we prioritize not just the creation of products but the crafting of exceptional experiences. Our clients depend on us for outstanding service, and their customers rely on our offerings to enrich their daily lives. We are in search of a dedicated Customer Success Advocate who is...

  • Customer Engagement Specialist

    2 weeks ago

    Chicago, Illinois, United States Spice House, LLC Full time

    Position OverviewAbout Us: Established in 1957, Spice House, LLC is dedicated to providing an exceptional selection of premium spices, herbs, blends, and extracts. Our clientele includes both celebrated chefs and home culinary enthusiasts. With over six decades of experience, we have built a robust network of top-tier growers and distributors, ensuring...

  • Customer Engagement Specialist

    2 weeks ago

    Chicago, Illinois, United States Jenni Kayne Full time

    Position Overview:As a Retail Sales Representative, you will play a crucial role in enhancing the customer experience and driving sales for our esteemed brand. At Jenni Kayne, we are dedicated to fostering a lifestyle that embodies sophistication and intentionality. Our commitment to diversity and inclusion shapes our workplace culture, allowing us to thrive...

  • Engagement Specialist

    1 month ago

    Chicago, Illinois, United States Thresholds Full time

    The Engagement Specialist, Stroger Linkage is a member of the Assertive Community Linkage Team under the Cook County Health and Human Services (CCHHS) project aimed at reducing Emergency Department (ED) use.The Engagement Specialist reports to the Team Leader, Stroger Linkage.The Assertive Community Linkage Team works with high utilizers of the Stroger...

  • Client Engagement Specialist

    1 week ago

    Chicago, Illinois, United States Oshaii Marketing Full time

    Job OverviewThe role of a Client Engagement Specialist involves delivering direct presentations to potential clients, focusing on enhancing customer service and driving sales.Key ResponsibilitiesConduct engaging presentations to prospective customers.Promote exceptional customer service and support.Drive sales initiatives and strategies.If selected, our...

  • Customer Engagement Specialist

    2 weeks ago

    Chicago, Illinois, United States City Experiences Full time

    Sales AssociateWe are seeking a motivated Sales Associate to become a vital part of our team. This role is ideal for individuals who thrive in collaborative environments and are committed to delivering exceptional customer experiences.About Our CompanyCity Experiences is focused on crafting memorable adventures both on land and at sea. With a diverse...

  • Customer Engagement Specialist

    1 week ago

    Chicago, Illinois, United States Vuori, Inc Full time

    Job OverviewCompany Overview:Vuori, Inc. is transforming the athletic apparel industry by creating products that are not only functional for physical activity but also stylish enough for everyday wear. Our designs are inspired by the vibrant coastal lifestyle of California, merging fitness with creativity and enjoyment. We strive to motivate individuals to...