Customer Engagement Specialist
2 weeks ago
As a vital member of our team, the Customer Engagement Specialist plays a crucial role in supporting individuals in need through effective communication and resource connection.
Key Responsibilities:
* Manage a high volume of incoming calls from diverse community members, addressing both financial and non-financial inquiries with care and professionalism.
* Conduct thorough assessments to identify client needs and connect them with suitable resources, ensuring a compassionate approach to each interaction.
* Follow established protocols and scripts during client intakes, demonstrating active listening and clear communication skills, particularly in crisis situations.
* Notify supervisors of any calls requiring escalation or delays in service to facilitate timely follow-up with relevant agencies.
* Maintain accurate and current client records, adhering to agency policies and regulatory standards throughout the process.
Physical Requirements:
* Ability to kneel, bend, and move between sitting and standing multiple times throughout the day.
* Capability to push and pull objects weighing up to 25 pounds.
* Ability to climb stairs, up to three flights at a time.
* Capacity to lift objects weighing up to 25 pounds.
Additional Qualifications:
* Compliance with agency requirements, including background checks, physical examinations, drug testing, and TB testing.
* Valid driver's license and reliable transportation are necessary, along with agency-specified automobile insurance.
Supervision:
* Reports directly to the Program Manager.
* Supervises Senior Call Specialists and Call Specialists indirectly.
Education and Experience:
* Preferred: Bachelor's Degree.
* Minimum: Associate's Degree.
* Relevant Experience: Preferred 3 years; Minimum 1-2 years.
* Certification: AIRS Certification preferred; must obtain within the first year of employment. Bilingual skills (English/Spanish) are also preferred.
Employment Type:
Full Time
-
Customer Engagement Manager
2 weeks ago
Chicago, Illinois, United States Customer Labs Full timeJoin a dynamic and innovative startup that is revolutionizing the Supply Chain sector through real-time tracking and comprehensive visibility. If you are contemplating submitting an application, please ensure you review the entire description before proceeding.About the Position:Customer Labs is seeking a driven and seasoned Customer Success Manager to...
-
Customer Engagement Specialist
2 weeks ago
Chicago, Illinois, United States Moon Moments Ltd Full timeCustomer Engagement Specialist | Immediate Start | Weekly CompensationMoon Moments Ltd is expanding its retail promotions division and has several immediate openings with weekly pay.If you are eager to step into a dynamic role filled with diverse challenges, this opportunity is designed for you.What We Provide:- Comprehensive training and development to...
-
Customer Engagement Specialist
2 weeks ago
Chicago, Illinois, United States Sparkle Express Car Wash Full timeSparkle Express Car Wash in Chicago – Customer Engagement Specialist Role Are you a motivated, sociable, and proactive individual with a knack for sales and a commitment to customer satisfaction? Sparkle Express Car Wash is expanding, and we are seeking YOU to become a vital part of our exceptional team as a Customer Engagement Specialist.Why Work with...
-
Customer Engagement Specialist
2 weeks ago
Chicago, Illinois, United States PeopleReady Full timeJob Overview As a Customer Engagement Specialist, your primary responsibility will be to collaborate with our clients, candidates, and associates to develop talent pipelines for high-demand, challenging hourly roles associated with our service centers and their clientele in competitive industries such as event staffing and hospitality. You will foster...
-
Customer Engagement Specialist
2 weeks ago
Chicago, Illinois, United States AbelsonTaylor Group Full timeJob OverviewSummary: Are you enthusiastic about influencing the future of health and wellness? Do you aspire to create a meaningful impact in this field? If yes, we invite you to explore this opportunity.Join us at AbelsonTaylor Group, where you will discover more than just a role; you will embrace a mission. We elevate brands that promote health and...
-
Customer Engagement Specialist
2 weeks ago
Chicago, Illinois, United States Amazing Lash Studio Full timePosition Overview:Are you passionate about delivering exceptional customer experiences in a vibrant team setting? If so, this opportunity is tailored for you. Our extensive training program will provide you with the essential skills needed to excel, and we offer competitive pay along with performance-based bonuses throughout your journey with us.Benefits for...
-
Customer Engagement Specialist
2 weeks ago
Chicago, Illinois, United States PeopleReady Full timeJob Overview As a Customer Engagement Specialist, your primary responsibility will be to collaborate with our clients, candidates, and associates to develop talent pipelines for high-demand, challenging hourly roles that align with our service centers and their clientele in competitive industries such as event management and hospitality. You will foster...
-
Customer Engagement and Sales Specialist
1 week ago
Chicago, Illinois, United States Massage Envy Full timePosition Overview:At Massage Envy, we are dedicated to promoting health and wellness.Our mission is to help individuals feel their best, recognizing that caring for one's body is essential. While our services, including massages, assisted stretching, and skincare, provide relaxation, we view them as vital maintenance for the body.As a Customer Engagement and...
-
Customer Engagement Specialist
2 weeks ago
Chicago, Illinois, United States PeopleReady Full timeJob Overview As a Customer Engagement Specialist, your primary responsibility will be to collaborate with our clients, candidates, and associates to develop talent pipelines for high-demand, challenging hourly roles aligned with our service centers and their clientele in competitive industries such as event staffing and hospitality. You will cultivate client...
-
Customer Engagement Specialist
2 weeks ago
Chicago, Illinois, United States Penn Foster Inc Full timePosition Overview:As a Retail Sales Representative, you will embody the brand's identity to our customers, ensuring an exceptional shopping experience in our store. Your Role:In this position, you will actively interact with a diverse clientele, utilizing your knowledge of products, brand ethos, and community engagement to provide each customer with a...
-
Customer Engagement Specialist
2 weeks ago
Chicago, Illinois, United States Meltwater Full timeClient Success Strategist at MeltwaterBecome a vital part of Meltwater as a Client Success Strategist, where your primary goal will be to ensure the achievement and satisfaction of our esteemed clients. Work closely with internal teams, offer strategic insights, and empower customers to derive maximum value from our services. Build robust client...
-
Customer Engagement Specialist
2 weeks ago
Chicago, Illinois, United States WithMe Full timePosition OverviewBecome a Key Player as a Customer Success Advocate at WithMeAt WithMe, we focus on crafting exceptional experiences for our clients. Our mission is to ensure that our clients receive unparalleled service, enhancing the lives of their guests through our innovative products. We are in search of a dedicated Customer Success Advocate who is...
-
Customer Engagement Specialist
2 weeks ago
Chicago, Illinois, United States UPshow Full timeUPshow is transforming the landscape of digital engagement in commercial spaces by merging top-tier entertainment with innovative marketing solutions. Our focus on premium offerings, such as exclusive sports content and dynamic promotional strategies, enables businesses to utilize a cloud-based platform that combines user-friendliness with robust...
-
Customer Engagement Specialist
2 weeks ago
Chicago, Illinois, United States WithMe Full timePosition OverviewBecome a Key Player in Client Success at WithMeAt WithMe, we prioritize not just the creation of products but the crafting of exceptional experiences. Our clients depend on us for outstanding service, and their customers rely on our offerings to enrich their daily lives. We are in search of a dedicated Customer Success Advocate who is...
-
Customer Engagement Specialist
2 weeks ago
Chicago, Illinois, United States Spice House, LLC Full timePosition OverviewAbout Us: Established in 1957, Spice House, LLC is dedicated to providing an exceptional selection of premium spices, herbs, blends, and extracts. Our clientele includes both celebrated chefs and home culinary enthusiasts. With over six decades of experience, we have built a robust network of top-tier growers and distributors, ensuring...
-
Customer Engagement Specialist
2 weeks ago
Chicago, Illinois, United States Jenni Kayne Full timePosition Overview:As a Retail Sales Representative, you will play a crucial role in enhancing the customer experience and driving sales for our esteemed brand. At Jenni Kayne, we are dedicated to fostering a lifestyle that embodies sophistication and intentionality. Our commitment to diversity and inclusion shapes our workplace culture, allowing us to thrive...
-
Engagement Specialist
1 month ago
Chicago, Illinois, United States Thresholds Full timeThe Engagement Specialist, Stroger Linkage is a member of the Assertive Community Linkage Team under the Cook County Health and Human Services (CCHHS) project aimed at reducing Emergency Department (ED) use.The Engagement Specialist reports to the Team Leader, Stroger Linkage.The Assertive Community Linkage Team works with high utilizers of the Stroger...
-
Client Engagement Specialist
7 days ago
Chicago, Illinois, United States Oshaii Marketing Full timeJob OverviewThe role of a Client Engagement Specialist involves delivering direct presentations to potential clients, focusing on enhancing customer service and driving sales.Key ResponsibilitiesConduct engaging presentations to prospective customers.Promote exceptional customer service and support.Drive sales initiatives and strategies.If selected, our...
-
Customer Engagement Specialist
2 weeks ago
Chicago, Illinois, United States City Experiences Full timeSales AssociateWe are seeking a motivated Sales Associate to become a vital part of our team. This role is ideal for individuals who thrive in collaborative environments and are committed to delivering exceptional customer experiences.About Our CompanyCity Experiences is focused on crafting memorable adventures both on land and at sea. With a diverse...
-
Customer Engagement Specialist
7 days ago
Chicago, Illinois, United States Vuori, Inc Full timeJob OverviewCompany Overview:Vuori, Inc. is transforming the athletic apparel industry by creating products that are not only functional for physical activity but also stylish enough for everyday wear. Our designs are inspired by the vibrant coastal lifestyle of California, merging fitness with creativity and enjoyment. We strive to motivate individuals to...