Guest Services Representative

1 week ago


Nashville, Tennessee, United States HYATT Hotels Full time


About Us: At Hyatt Hotels, we pride ourselves on delivering exceptional service and creating memorable experiences for our guests. We are looking for dedicated individuals who thrive in a dynamic environment and enjoy assisting others.

Position Overview: The Front Desk Agent is responsible for welcoming and registering guests, ensuring a smooth check-in and check-out process, and providing outstanding customer service to meet our high standards of excellence.

Key Responsibilities:

  • Warmly greet guests upon arrival, offering a sincere welcome and providing accurate information about hotel services and local attractions.
  • Facilitate the registration process by accurately entering guest information into the system, confirming details such as room rates and preferences.
  • Handle financial transactions with precision, including credit card authorizations, cash handling, and posting charges to guest accounts.
  • Answer incoming calls promptly and professionally, relaying messages and information to guests as needed.
  • Conduct check-out procedures, ensuring guest satisfaction and addressing any concerns that may arise.
  • Maintain composure and professionalism during busy periods and in emergency situations, resolving issues effectively.
  • Address guest inquiries and complaints with patience and diplomacy, striving to find the best solutions.
  • Regular attendance and adherence to company policies are essential for this role.
  • Be flexible with scheduling to meet the operational needs of the hotel.

Qualifications:

  • Strong mathematical skills for handling financial transactions accurately.
  • Excellent communication skills, both verbal and written, with the ability to engage effectively with guests and team members.
  • Ability to stand and move throughout the front office area while performing essential job functions.
  • Proficiency in using computer systems for data entry and retrieval.
  • High school diploma or equivalent experience preferred.
  • Prior experience in hospitality is advantageous.

Physical Requirements:

  • Work in a busy environment with frequent interruptions and noise.
  • Ability to stand for extended periods during shifts.

We are committed to fostering a supportive and inclusive workplace where all employees can thrive.



  • Nashville, Tennessee, United States Marriott International, Inc Full time

    Position Overview:As a Guest Services Representative, your role extends beyond just facilitating check-ins and check-outs. We strive to create an experience that is not only smooth but also memorable and distinctive for our guests.Key Responsibilities:Proactively deliver a comprehensive range of services that enhance the guest experience throughout their...


  • Nashville, Tennessee, United States Bluegreen Vacations Full time

    Bluegreen Vacations is looking for a Guest Services Representative to join our team. This role is essential in creating memorable experiences for our guests.Compensation: $17.00-$18.00 per hour, based on experienceSchedule: Full Time, Combination of AM (7am to 3pm) and PM shifts (3pm to 11pm), includes a weekend shiftBENEFITS YOU'LL ENJOY:Free Employee...


  • Nashville, Tennessee, United States Vanderbilt University Full time

    Job SummaryVanderbilt University is seeking a highly skilled Guest Services Representative to join our team. As a key member of our parking operations team, you will be responsible for providing exceptional customer service to our guests and ensuring a seamless experience for all events.Key ResponsibilitiesEvent Preparation: Prepare parking lots and garages...


  • Nashville, Tennessee, United States Marriott International Inc Full time

    Position Overview:As a vital member of our team, the Guest Services Representative plays a crucial role in ensuring that guests have a seamless and enjoyable experience from the moment they arrive until their departure.Key Responsibilities:- Deliver exceptional service by addressing guest inquiries and fulfilling requests throughout their stay.- Maintain a...


  • Nashville, Tennessee, United States Embassy Suites Nashville Downtown Full time

    Property Overview:Embassy Suites by Hilton Nashville Downtown is seeking dedicated individuals to become part of our esteemed team. As a job candidate, you will have the chance to work in a premier all-suite hotel renowned for its exceptional service and amenities. With diverse roles available in guest services, housekeeping, food and beverage, event...


  • Nashville, Tennessee, United States Wyndham Hotels & Resorts Full time

    Job SummaryThe Guest Service Representative is responsible for providing exceptional customer service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.Key ResponsibilitiesProvide attentive, courteous, and efficient service to all guestsMaximize room revenue and occupancyProcess guest check-ins...


  • Nashville, Tennessee, United States NP 5th LLC Full time

    Job OverviewPOSITION SUMMARY:As a vital member of the NP 5th LLC team, the Guest Services Representative exemplifies our commitment to outstanding customer service by warmly welcoming guests upon their arrival, efficiently managing check-in and check-out processes, and addressing guest inquiries with professionalism and care.If you are enthusiastic about the...


  • Nashville, Tennessee, United States North Point Hospitality Full time

    SUMMARY: As a vital member of the North Point Team, the Guest Services Representative exemplifies NPH Guest Service Principles by warmly welcoming and greeting guests upon their arrival, efficiently managing business transactions, and promptly addressing guest needs and requests. If you are passionate about hospitality and dedicated to delivering outstanding...


  • Nashville, Tennessee, United States Spirehotels Full time

    Guest Services RepresentativeLocation: Nashville, TNJob Level: Entry Level (less than 2 years)Education Requirement: AnyEmployment Type: Full-Time/RegularCompany: Spire HospitalityPosition Overview:Welcome guests warmly and provide them with precise information.Facilitate the check-in process and allocate suitable accommodations based on guest...


  • Nashville, Tennessee, United States Marriott International Inc Full time

    Position Overview:As a vital member of our hospitality team, the Guest Services Representative plays a crucial role in ensuring a seamless experience for our guests. Your responsibilities will encompass a variety of tasks aimed at enhancing guest satisfaction and operational efficiency.Key Responsibilities:1. Guest Interaction: Engage with guests to provide...


  • Nashville, Tennessee, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly skilled and customer-focused VIP Guest Services Representative to join our team at Marriott International Inc. As a key member of our front office team, you will be responsible for providing exceptional service to our valued guests, ensuring their stay with us is nothing short of extraordinary.Key ResponsibilitiesAssist...


  • Nashville, Tennessee, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly skilled and customer-focused VIP Guest Services Representative to join our team at Marriott International Inc. As a key member of our front office team, you will be responsible for providing exceptional service to our valued guests, ensuring their stay with us is nothing short of extraordinary.Key ResponsibilitiesAssist...


  • Nashville, Tennessee, United States AEG Full time

    APPLY HERE: About AEG: At AEG, we pride ourselves on fostering a welcoming and inclusive environment for all our employees. Our team is driven by a shared passion for delivering exceptional experiences in the world of sports and entertainment. We are dedicated to building a positive workplace culture that values teamwork and community engagement. Position...


  • Nashville, Tennessee, United States Moody Full time

    The Guest Services Representative is responsible for efficiently managing the check-in and check-out processes for guests at the hotel, ensuring a high level of customer satisfaction.Key Responsibilities:Execute Front Desk operations related to guest arrivals and departures, adhering to established protocols; accurately handle all monetary transactions and...


  • Nashville, Tennessee, United States Moody Full time

    The Guest Services Representative is responsible for managing the check-in and check-out processes for guests at the hotel, ensuring a high level of customer satisfaction throughout their stay.Key Responsibilities:Execute Front Desk operations related to guest arrivals and departures, adhering to established protocols; manage cash transactions and credit...


  • Nashville, Tennessee, United States 4 Tops Hospitality Full time

    Join Our Team at 4 Tops Hospitality!4 Tops Hospitality is seeking enthusiastic full-time and part-time Guest Services Representatives. If you want to be part of a vibrant and dynamic team, consider a position with us at one of Nashville's exciting dining establishments.Key Responsibilities: Welcome guests in a friendly and professional manner Collaborate...


  • Nashville, Tennessee, United States Wyndham Destinations Full time

    We Create Unforgettable Experiences At Wyndham Destinations, our goal is straightforward: to create unforgettable experiences for our guests. Our Vacation Ownership division encompasses renowned brands such as Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club, and the newly launched Sports Illustrated Resorts. With over...


  • Nashville, Tennessee, United States Wyndham Destinations Full time

    We Create Unforgettable Experiences At Wyndham Destinations, our vision is clear: to create unforgettable experiences for travelers. Our Vacation Ownership division encompasses brands such as Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club, and the newly launched Sports Illustrated Resorts. With over 19,000 dedicated...


  • Nashville, Tennessee, United States Wyndham Destinations Full time

    We Create Memorable Experiences At Wyndham Destinations, our goal is straightforward: to provide unforgettable vacation experiences. Our Vacation Ownership division encompasses brands such as Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club, and the newly launched Sports Illustrated Resorts. With over 19,000 dedicated...


  • Nashville, Tennessee, United States Marriott International, Inc Full time

    Job SummaryWe are seeking a skilled and detail-oriented Housekeeping and Guest Services Representative to join our team at Marriott International, Inc. As a key member of our housekeeping team, you will be responsible for maintaining the appearance and cleanliness of our hotel, ensuring a memorable and unique experience for our guests.Key...