Guest Services Representative
1 week ago
About Us: At Hyatt Hotels, we pride ourselves on delivering exceptional service and creating memorable experiences for our guests. We are looking for dedicated individuals who thrive in a dynamic environment and enjoy assisting others.
Position Overview: The Front Desk Agent is responsible for welcoming and registering guests, ensuring a smooth check-in and check-out process, and providing outstanding customer service to meet our high standards of excellence.
Key Responsibilities:
- Warmly greet guests upon arrival, offering a sincere welcome and providing accurate information about hotel services and local attractions.
- Facilitate the registration process by accurately entering guest information into the system, confirming details such as room rates and preferences.
- Handle financial transactions with precision, including credit card authorizations, cash handling, and posting charges to guest accounts.
- Answer incoming calls promptly and professionally, relaying messages and information to guests as needed.
- Conduct check-out procedures, ensuring guest satisfaction and addressing any concerns that may arise.
- Maintain composure and professionalism during busy periods and in emergency situations, resolving issues effectively.
- Address guest inquiries and complaints with patience and diplomacy, striving to find the best solutions.
- Regular attendance and adherence to company policies are essential for this role.
- Be flexible with scheduling to meet the operational needs of the hotel.
Qualifications:
- Strong mathematical skills for handling financial transactions accurately.
- Excellent communication skills, both verbal and written, with the ability to engage effectively with guests and team members.
- Ability to stand and move throughout the front office area while performing essential job functions.
- Proficiency in using computer systems for data entry and retrieval.
- High school diploma or equivalent experience preferred.
- Prior experience in hospitality is advantageous.
Physical Requirements:
- Work in a busy environment with frequent interruptions and noise.
- Ability to stand for extended periods during shifts.
We are committed to fostering a supportive and inclusive workplace where all employees can thrive.
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