Spanish/English Executive Support Coordinator
1 week ago
Drew Edmond - State Farm Agency is seeking a dedicated Bilingual (Spanish/English) Executive Assistant to join our team. The primary responsibility of this role is to uphold exceptional service standards, efficiently address customer inquiries, and ensure high levels of customer satisfaction. The ideal candidate is a professional with a positive demeanor and an engaging personality, someone who thrives in a collaborative environment and possesses a genuine passion for assisting others.
Key Responsibilities:
- Develop and maintain customer relationships, ensuring timely follow-ups as necessary.
- Deliver prompt, accurate, and friendly customer service, addressing inquiries related to insurance options, eligibility, coverage details, policy modifications, claims, and billing issues.
- Utilize a customer-centric, needs-based approach to inform clients about various insurance choices.
- Exhibit a strong work ethic with unwavering commitment to daily success.
What We Offer:
- Competitive base salary with bonus and commission opportunities.
- Valuable experience in a dynamic work environment.
- Potential for growth and advancement within the agency.
Ideal Candidate Profile:
- Willingness to obtain a Property and Casualty insurance license is essential.
- Strong skills in handling phone communications and active listening.
- Comfortable with initiating outbound calls.
- Genuinely enthusiastic about assisting customers.
- Patient, empathetic, and communicative; enjoys engaging in conversation.
- Ability to advocate for clients and empathize with their needs.
- Strong problem-solving capabilities.
- Excellent communication and presentation skills.
- Proficient in multitasking, prioritizing, and managing time effectively.
- Bilingual proficiency in Spanish and English is required.
This role is with a State Farm independent contractor agent. Employees of State Farm agents must successfully complete any applicable licensing requirements and training programs. Please note that State Farm agents are independent contractors who hire their own staff, and their employees are not considered employees of State Farm.
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