Multilingual Office Assistant

2 weeks ago


Lincoln, Nebraska, United States Drew Edmond - State Farm Agency Full time
Position Overview

Drew Edmond - State Farm Agency is seeking a dedicated Bilingual (Spanish/English) Executive Assistant to join our team. The primary responsibility of this role is to deliver exceptional service standards, efficiently address customer inquiries, and uphold high levels of customer satisfaction. The ideal candidate will possess a professional demeanor, a positive attitude, and an engaging personality, along with strong computer skills and the ability to manage multiple tasks effectively.

Key Responsibilities:

  • Develop and maintain customer relationships, ensuring follow-up as necessary.
  • Deliver prompt, accurate, and friendly customer service, addressing inquiries related to insurance options, eligibility, policy modifications, claims, and billing.
  • Utilize a customer-focused approach to educate clients about various insurance products.
  • Exhibit a strong work ethic and a commitment to achieving success daily.

What We Offer:

  • Competitive base salary with bonus and commission opportunities.
  • Valuable experience in the insurance industry.
  • Opportunities for growth and advancement within the agency.

Ideal Candidate Profile:

  • Willingness to obtain a Property and Casualty insurance license.
  • Strong communication skills and active listening abilities.
  • Comfortable making outbound calls to clients.
  • Genuine enthusiasm for assisting customers.
  • Patient, empathetic, and communicative; enjoys engaging in conversation.
  • Ability to advocate for clients and address their needs effectively.
  • Strong problem-solving capabilities.
  • Excellent presentation and communication skills.
  • Proficient in multitasking, prioritizing, and time management.
  • Bilingual in Spanish and English.

This position is with a State Farm independent contractor agent. Employees of State Farm agents must successfully complete any applicable licensing requirements and training programs. State Farm agents operate as independent contractors and are responsible for hiring their own staff. Employees of State Farm agents are not employees of State Farm.



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