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Front Desk Associate
2 months ago
We are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Hyatt House White Plains. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities- Guest Registration: Register and assign guests to hotel rooms, ensuring accurate and efficient check-in and check-out processes.
- Front Desk Operations: Manage front desk operations, including handling guest inquiries, resolving issues, and providing information about hotel services and amenities.
- Communication: Communicate effectively with guests, colleagues, and management to ensure seamless service delivery.
- Problem-Solving: Respond to guest complaints and concerns in a professional and courteous manner, escalating issues to management as needed.
- Team Collaboration: Work collaboratively with other departments, including housekeeping, food and beverage, and maintenance, to ensure a smooth and enjoyable guest experience.
- Education: High school diploma or equivalent required.
- Experience: Previous customer service experience or equivalent training required.
- Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in PMS systems.
As a Guest Service Agent at Hyatt House White Plains, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
