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Bilingual Front Desk Representative
2 months ago
We are seeking a highly skilled and bilingual Front Desk Representative to join our team at Classic Westchester. As a key member of our front office staff, you will be responsible for providing exceptional customer service to our patients and clients.
Key Responsibilities- Phone and Scheduling
Answer and direct phone calls in a timely and professional manner, ensuring that patients are connected with the appropriate staff member or physician.
Appointment SchedulingSchedule appointments for new and follow-up patients, taking into account patient preferences for clinician and time of day.
Medical Records and ConfidentialityMaintain the confidentiality and integrity of patient medical records, adhering to HIPAA guidelines and regulations.
General Office SupportProvide administrative support to physicians, including scanning documents, typing routine materials, and preparing materials for academic use.
Customer ServiceDemonstrate excellence in internal and external customer service, ensuring that patients and staff receive prompt and courteous assistance.
Requirements- Education and Experience
A high school degree or equivalent is required, along with at least one year of medical office experience.
LanguagesMust be bilingual in Spanish and English.
