Healthcare Support Specialist

2 weeks ago


White Plains, New York, United States Planned Parenthood Full time

Position Summary

We provide comprehensive training for the right candidate, including individuals with backgrounds in healthcare such as 2/4-year college graduates pursuing a health care career, Medical Assistants, Nurse Aides, Phlebotomists, Hemo Techs, Health Center Licensed Practical Nurses, Home Health Aides, and Personal Care Aides.

As a vital member of our health center team, you will contribute to the smooth operation of our clinical support services. You will work under the guidance of center management and licensed clinical staff to ensure patient satisfaction, safety, and exceptional customer service.

Responsibilities:
  • Manage all front desk operations as assigned, including greeting patients, check-in/check-out procedures, maintaining a welcoming waiting area, and providing feedback to center management to optimize patient flow and customer experience.
  • Handle incoming and outgoing phone calls, manage mail and deliveries, and ensure supplies are received and processed according to established protocols.
  • Demonstrate proficiency in our electronic health record and practice management system.
  • Educate patients about available entitlement programs and assist them with enrollment processes.
  • Prepare necessary paperwork, such as instructional packets and fundamental chart information, for clinical staff.
  • Assist with handling lab results under supervision, including contacting patients with results and scheduling follow-up appointments.
  • Maintain electronic and medical charts by performing tasks such as filing, scanning, purging, and archiving.
  • Adhere to agency security procedures and protocols.
  • Collaborate effectively with team members and understand the interconnectedness of this role with other departments.
  • Actively participate in center initiatives to achieve financial goals related to revenue and expenses.
  • Perform additional duties as assigned.


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