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Front Desk Representative

2 months ago

White Plains, New York, United States Crescent Hotels & Resorts Full time
About the Role

We are seeking a highly skilled and enthusiastic Front Desk Agent to join our team at Crescent Hotels & Resorts. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.

Key Responsibilities
  • Warmly welcome guests upon arrival and ensure a smooth check-in process
  • Provide exceptional customer service, responding promptly and accurately to guest inquiries and requests
  • Efficiently manage the registration process, including inputting and retrieving guest information from our computer system
  • Verify guest details, including room rates and preferences, and promote Crescent and brand-specific marketing initiatives
  • Prepare welcome folders containing essential items, such as room keys and refreshment center keys
  • Close out guest accounts promptly at check-out and handle any issues or concerns that may arise
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask with ease
  • Attention to detail and ability to maintain a high level of accuracy
  • Flexibility to work a variety of shifts, including days, evenings, and weekends
  • Ability to work in a team environment and provide exceptional customer service
What We Offer
  • Competitive hourly rate
  • Exceptional benefit plan for eligible associates and their family members
  • RSP/401K matching program for eligible associates
  • Flexible scheduling to allow you to focus on what's important to you
  • Discounts with our Crescent managed properties in North America for you and your family members
  • Tuition Assistance Benefit
  • Discount at Spa and Red Horse Restaurant
About Us

Crescent Hotels & Resorts is a team of hospitality professionals dedicated to providing exceptional experiences for our guests. We are committed to creating a great place to work where associates at all levels of our organization are respected for their differences. We strive to create an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion.