Global Customer Success Operations Leader
3 weeks ago
The Customer Success Strategy and Operations Leader is responsible for developing and implementing a multi-year Customer Success strategy aligned with company goals. This is a people manager role that reports to the Group Vice President, GTM Strategy & Operations.
As a key member of the global Customer Success leadership team, you will partner closely with CS leadership to identify and address strategic opportunities and challenges, design and implement a global Customer Success operations strategy to drive scale and efficiency.
You will serve as a trusted advisor to CS leadership on strategic matters, define, optimize, and standardize operational processes across CS teams and functions. You will prioritize initiatives to increase operational efficiency and improve business delivery, mobilize and lead large, cross-functional teams to implement critical initiatives, streamline and refine standard operating procedures.
You will own the technical and architectural aspects of the technology stack supporting CS core business processes, establish and track key performance indicators (KPIs) and metrics, design and implement business review processes and governance frameworks.
Responsibilities
- Develop and implement a multi-year Customer Success strategy aligned with company goals.
- IDentify and address strategic opportunities and challenges.
- Design and implement a global Customer Success operations strategy to drive scale and efficiency.
- Serve as a trusted advisor to CS leadership on strategic matters.
- Define, optimize, and standardize operational processes across CS teams and functions.
- Prioritize initiatives to increase operational efficiency and improve business delivery.
- Mobilize and lead large, cross-functional teams to implement critical initiatives.
- Streamline and refine standard operating procedures.
- Own the technical and architectural aspects of the technology stack supporting CS core business processes.
- Establish and track key performance indicators (KPIs) and metrics.
What We Offer
- Salary: $258,600 - $410,450 per year, based on location and job-related knowledge, skills, and experience.
- Bonus: Eligible for bonus based on company performance.
- Equity: Eligible for equity participation in the company.
- Benefits: Comprehensive benefits package, including paid time off, paid parental leave, full health benefits plans, retirement plans, learning and development opportunities, and compassionate care leave.
-
Senior Manager of Global Customer Success
3 weeks ago
San Francisco, California, United States DocuSign Full timeAbout the OpportunityAt DocuSign, we bring agreements to life for over 1.5 million customers and more than a billion people in over 180 countries. As a Customer Success Strategy and Operations Leader, you will be part of a dynamic team driving key critical initiatives and operational improvements that enhance customer and business outcomes.This is a people...
-
Global Customer Experience Leader
3 weeks ago
San Francisco, California, United States CLevelCrossing Full timeAbout CLevelCrossingCLevelCrossing is a leading provider of customer messaging solutions, empowering businesses to connect with a billion people worldwide. Our innovative platform drives growth at every stage of the customer lifecycle—across acquisition, engagement, and support.The RoleWe are seeking an experienced Global Customer Experience Leader to lead...
-
Global Customer Success Manager
2 weeks ago
San Francisco, California, United States TBWA\Chiat\Day Full timeAbout The RoleYou will support CS and CX teams to drive growth, retention, and revenue. This includes developing analyses that inform strategy for global Customer Success and Customer Experience, as well as designing and managing resource allocation models globally by segment.
-
Customer Success Operations Manager Lead
1 month ago
San Francisco, California, United States Sendbird Full timeUnlock the Full Potential of Our Go-To-Market OrganizationWe are seeking a seasoned Sales Operations Manager to join our Revenue Operations team at Sendbird. This role requires 3+ days in our San Mateo, California office every week.About the Role:Act as the key stakeholder for our Salesforce and Gainsight CS systems.Interface with Sales, Marketing, Customer...
-
Customer Success Strategist
3 weeks ago
San Francisco, California, United States CLevelCrossing Full timeAbout CLevelCrossingCLevelCrossing is the only suite of customer messaging products that drives growth at every stage of the customer lifecycle—across acquisition, engagement, and support. Today more than 25,000 businesses use CLevelCrossing to connect with a billion people worldwide.The OpportunityWe are seeking a seasoned Customer Success Strategist to...
-
Global Communications Leader
2 weeks ago
San Francisco, California, United States Square Full timeAbout SquareSquare is a global technology company with a focus on financial services, empowering businesses to succeed in an increasingly complex commerce landscape.The RoleWe're seeking a seasoned Head of Global Communications to drive our narrative, manage external communications, and oversee media relations across multiple regions. This strategic leader...
-
Senior Customer Success Leader
2 weeks ago
San Diego, California, United States ServiceNow Full timeJob DescriptionWe are seeking an experienced Senior Customer Success Leader to join our global customer success organization. As a key member of our team, you will be responsible for leading a team of UX consultants in delivering exceptional customer experiences and helping customers unlock business value and accelerate their digital transformation...
-
Strategic Enterprise Customer Success Leader
2 weeks ago
San Francisco, California, United States Checkr Full timeAbout CheckrCompany OverviewWe're a leader in the background check industry, working with over 100,000 customers to help them make informed hiring decisions. Our mission is to build people infrastructure for the future of work.Job DescriptionWe're seeking a Senior Manager, Enterprise Customer Success to lead our team of Customer Success Managers. As a key...
-
Customer Success Leader
2 weeks ago
San Francisco, California, United States Perfect Venue Full timeJob OverviewWe are seeking an experienced customer success professional to lead our Customer Success team at Perfect Venue. The ideal candidate will have a proven track record in driving customer success and achieving high customer satisfaction and retention rates.About the RoleThis is a leadership position that requires a strategic thinker who can build and...
-
Global Marketing Leader
2 weeks ago
San Francisco, California, United States CLevelCrossing Full timeAbout the RoleWe are seeking an exceptional Global Marketing Leader to drive our marketing strategy and vision, overseeing all aspects of global marketing operations.As a key member of our leadership team, you will partner with peers across the organization to ensure our marketing is engaging, creative, clean, and impactful.
-
San Francisco, California, United States CLevelCrossing Full timeAt CLevelCrossing, we are seeking an experienced Global Engineering Leader to lead our Customer Data Platform team. As a critical member of our leadership team, you will be responsible for delivering industry-leading product innovation, technical scale, and simplicity for partner integrations, customer data pipeline & platform, real-time event &...
-
San Francisco, California, United States Gem Full timeAbout GemGem is a pioneering AI-powered recruiting platform that has captured the hearts of TA teams worldwide. With its user-centric design, Gem empowers businesses to optimize productivity, expedite hiring processes, and reduce costs – all while providing recruiters with an intuitive solution. As part of our all-in-one recruiting platform or integrated...
-
Global Integrity and Compliance Leader
2 weeks ago
San Francisco, California, United States Gap Inc. Full timeWe are seeking an experienced Senior Counsel to enhance and promote Gap Inc.'s commitment to operating with integrity.Key Responsibilities:Oversee the global Anti-Corruption Program, ensuring it is updated based on developments in laws and external trends.Design and implement compliance risk mitigation plans, enforcing our Code of Business Conduct (COBC) and...
-
Global Systems Integrations Leader
2 weeks ago
San Francisco, California, United States Okta, Inc. Full timeCompany OverviewOkta, Inc. is a leading identity company that enables secure and flexible access to any technology, anywhere, on any device or application.About the RoleWe are seeking an experienced Global Systems Integrations Leader to join our team. This role will partner closely with Theater Leaders (Regions); Partner Enablement and Marketing to drive...
-
Global Talent Acquisition Operations Leader
1 month ago
San Jose, California, United States Marketo, an Adobe Company Full timeJob SummaryWe are seeking a Senior Director of Global Talent Acquisition Operations to drive strategy and scale the products, operations, and services that drive the efficiency and effectiveness of Adobe's Global Talent Acquisition function.This role will be responsible for integrating with cross-functional partners to deliver elite talent strategies and...
-
Customer Success Innovation Leader
3 weeks ago
San Diego, California, United States Intuit Full timeAt Intuit, we're committed to creating connections that power loyalty and growth through extraordinary relationships. As a Customer Success Innovation Leader, you'll play a key role in driving innovation and growth by delivering exceptional customer service experiences.About the RoleWe're seeking an experienced leader with a strong background in delivering...
-
IT Transformation Leader
4 weeks ago
San Francisco, California, United States Databricks Full timeWe are seeking a seasoned technology leader to join our IT organization as an IT Transformation Leader, driving the transformation of IT Support.As a key member of our team, you will play a critical role in shaping the future of our IT service desk, ensuring it delivers exceptional user experiences while reducing disruptions.The ideal candidate will have...
-
Global Corporate Services Leader
2 weeks ago
San Francisco, California, United States The Rockridge Group Full timeJob Title: Global Corporate Services LeaderThe Rockridge Group is seeking a seasoned professional to lead our Global Corporate Services team. As a key member of our leadership team, you will be responsible for providing strategic consulting, lease administration, transaction, estate and facility management services to our clients. Your expertise will enable...
-
Global Sales Leader
2 weeks ago
San Francisco, California, United States CLevelCrossing Full timeAs a seasoned sales professional, you will be responsible for leading our North American sales team and driving business growth in key markets. About the OpportunityWe are seeking an experienced executive to join our leadership team as a Global Sales Leader for North America.The ideal candidate will have a proven track record of success in building and...
-
San Francisco, California, United States salesforce Full timeSalesforce is seeking an Executive Leader to join our Real Estate Strategy & Operations team. This role requires a comprehensive understanding of the entire real estate lifecycle, from strategy to transactions and project design through ongoing operations.Key ResponsibilitiesPartner with key real estate functions, including Workplace Services, Project...