IT Transformation Leader

5 days ago


San Francisco, California, United States Databricks Full time

We are seeking a seasoned technology leader to join our IT organization as an IT Transformation Leader, driving the transformation of IT Support.

As a key member of our team, you will play a critical role in shaping the future of our IT service desk, ensuring it delivers exceptional user experiences while reducing disruptions.

The ideal candidate will have extensive experience leading global IT support teams, with a proven track record of implementing automation and lean operational practices. They will be responsible for developing strategies to enhance user experience, empowering the service desk team to handle complex cases, and collaborating with cross-functional teams to solve problems.

Key responsibilities include:

  • Leading a global service desk team supporting 8K+ users across engineering, sales, and other functions.
  • Developing and executing strategies to achieve exceptional user experience, focusing on automation, self-service, and lean operational practices.
  • Managing incident, problem, and change management processes for global operations, ensuring seamless transitions and user adoption.
  • Implementing a comprehensive IT asset management strategy, tracking hardware and software assets from procurement to decommissioning.

In this role, you will have the opportunity to work with cutting-edge technologies and innovative solutions, driving business growth and expansion while maintaining high service quality.

We offer a competitive salary of $175,000 - $225,000 per annum, depending on experience, along with a range of benefits and opportunities for professional growth and development.



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