Customer Success Strategist

2 days ago

San Francisco, California, United States CLevelCrossing Full time

About CLevelCrossing

CLevelCrossing is the only suite of customer messaging products that drives growth at every stage of the customer lifecycle—across acquisition, engagement, and support. Today more than 25,000 businesses use CLevelCrossing to connect with a billion people worldwide.

The Opportunity

We are seeking a seasoned Customer Success Strategist to join our senior leadership team as Vice President of Customer Success and Professional Services (CS/PS). Reporting directly to our Chief Revenue Officer (CRO), this leader will own the strategy and delivery of global customer success and professional services at CLevelCrossing. The VP, Customer Success and Professional Services will define and be accountable for how CLevelCrossing customers achieve success & strong ROI with our platform including usage, onboarding, adoption, and renewal.

Responsibilities
  • Partner with the CRO to evolve and manage the global customer success function, including Sales Engineering (pre-sales), Professional Services, Solution Architects, and Customer Success Managers.
  • Drive customer successful outcomes & strong ROI including increasing product adoption, expansion, advocacy, and renewal rates while reducing churn.
  • Attract and manage best-in-industry talent, fostering collaboration across the team, identifying development and learning opportunities, and coaching team members to uncover their highest potential.
  • Serve as the senior leader coordinating CLevelCrossing's response to customer escalations.
  • Track and report on key team metrics to inform CRO and CEO decision-making.
  • Develop frameworks and engagement models that optimize customer success, team staffing, and overall customer engagement.
  • Partner with the VP, Customer Support to maximize effectiveness across organizations in service to our customers.
  • Identify key trends in customer experience and health metrics in order to refine how we serve our customers. Work closely with our R&D team to provide feedback and insights to improve product strategy.
  • Partner with the Customer Education team to ensure customer adoption as we enable their success on the platform.
  • Collaborate with Marketing to celebrate customers' success through advocacy and cross-customer interactions.
Requirements
  • 15 years experience in Software-as-a-Service (SaaS).
  • 10 years leading customer success teams for technical products with mid-market and enterprise customers.
  • 2nd or 3rd line leadership experience leading large multinational or global teams.
  • Consistent overachievement of goals and targets.
  • Experience implementing and driving usage, adoption, and renewals.
  • Exceptional cross-organization collaboration and communication skills. Strong executive presence, influencing skills, presentation skills, and business insight.
  • Strong mid-market/enterprise customer experience with the ability to communicate effectively with customers at the executive level as needed.
  • A demonstrable desire for innovation, continuous learning, and improvement.
  • Demonstrated ability to manage multiple, critical projects is required.
  • Ability to work in a fast-paced, reactive, changing, and results-oriented atmosphere.
  • Proven success working within a highly matrixed organization and establishing strong relationships across the organization.
  • Develop internal relationships with executive leadership, key stakeholders, and peers in other functions.
  • Strong track record of recruiting, developing, engaging, and retaining a high performing customer success organization.
  • The ability to see the big picture without losing sight of the details; the ability to inspire a team to drive consistent excellence.
  • Experience thriving within a global software company delivering $200M-$1B in revenue.
Salary and Benefits

$120,000 - $180,000 per year

We offer a competitive salary, comprehensive medical, dental, and vision coverage, regular compensation reviews, open vacation policy, 10 corporate holidays, Paid Parental Leave Program, 401k plan, in-office bicycle storage, and fun events for CLevelCrossing employees, friends, and family.

  • Chief Customer Success Strategist

    2 weeks ago

    San Francisco, California, United States Salesforce Full time

    Unlock Business Value with SalesforceWe're seeking a seasoned professional to join our team as a Chief Customer Success Strategist. In this critical role, you will play a key part in setting customers up for success by crafting and leading large-scale engagements for our most strategic Salesforce Heroku customers.This position involves serving as a trusted...

  • Operations Strategist

    2 weeks ago

    San Francisco, California, United States Notion, LLC Full time

    About UsWe are on a mission to empower every person, team, and company to create software that solves any problem and tackles any challenge. Our goal is to make it possible for everyone to build and modify the software they use daily.We've been working towards this vision since 2016, and we've had the privilege of serving customers like Pixar, Mitsubishi,...

  • Customer Success Strategist

    3 weeks ago

    San Francisco, California, United States Writer Corporation Full time

    About this RoleWe're looking for a highly skilled Strategic Customer Success Manager to help our Fortune 50-100 customers succeed with our AI platform. As our ideal candidate, you'll have experience delivering high-touch, white-glove service to large, key accounts, and carrying and regularly exceeding a GRR and NRR target.Your primary focus will be on...

  • Customer Experience Strategist

    2 weeks ago

    San Francisco, California, United States Futurhealth Full time

    Job DescriptionThe Customer Experience Strategist will play a pivotal role in supporting the efficiency and effectiveness of our customer service operations teams at Futurhealth. This individual will be responsible for managing a quality analysis program, driving self-service and automation initiatives, tracking and comparing performance metrics, and...

  • Customer Experience Strategist

    2 weeks ago

    San Francisco, California, United States WalkMe Full time

    Empowering Business Leaders Through Digital AdoptionAbout UsAt WalkMe, we pioneered the Digital Adoption Platform (DAP) to unlock the full potential of technology in today's overwhelming digital world. Our innovative solution empowers business leaders to maximize the value of their digital assets and drive digital transformation.The OpportunityWe are seeking...

  • Customer Experience Strategist

    2 weeks ago

    San Francisco, California, United States Copy, Inc Full time

    About the RoleWe are seeking a seasoned Customer Experience Strategist to lead our efforts in delivering exceptional customer outcomes. As the Head of Customer Success, you will develop and implement a comprehensive strategy for driving growth, retention, and adoption.ResponsibilitiesStrategy Development: Design and execute a scalable and innovative strategy...

  • Customer Success Strategist

    2 days ago

    San Francisco, California, United States Salesforce Full time

    Job Summary: We are seeking a highly motivated and results-driven Sales Account Executive to join our team. The ideal candidate will have a proven track record of success in sales, excellent communication and interpersonal skills, and the ability to work effectively in a fast-paced environment.Responsibilities:Sell the entire Customer 360 Platform, or a...

  • Digital Customer Success Strategist

    2 weeks ago

    San Francisco, California, United States Tbwa ChiatDay Inc Full time

    Unlock Growth with Our Customer Success TeamAbout Us:We are Checkr, a pioneering company in the people infrastructure space. We've revolutionized hiring processes by leveraging machine learning and modern technology to ensure smooth and fair screenings for job seekers.A career at Checkr means being part of a collaborative and innovative team that's...

  • Enterprise Customer Success Strategist

    2 weeks ago

    San Francisco, California, United States Writer Corporation Full time

    About Writer CorporationWriter is a cutting-edge AI platform transforming the way leading enterprises work. As one of the top 50 companies in AI by Forbes and a best place to work by Inc. Magazine, Writer empowers its customers with secure and reliable AI applications that solve mission-critical business challenges.The company's fully integrated solution...

  • Enterprise Customer Success Strategist

    2 weeks ago

    San Francisco, California, United States Pilot, Inc. Full time

    Discover the thrill of shaping customer experiences at Pilot, Inc.About the RoleWe're seeking an Sr. Customer Success Manager to spearhead our efforts in ensuring seamless renewals and retention for our valued customers. As a key member of our team, you will partner closely with Operations to oversee the entire customer lifecycle, utilizing your expertise to...

  • Customer Experience and Retention Strategist

    2 weeks ago

    San Francisco, California, United States TBWA\Chiat\Day Full time

    We're Looking for a Customer Success and Retention Strategist: As a key member of our team, you will be responsible for developing and implementing strategies to improve Net Dollar Retention (NDR) and drive customer success.About the Role: The successful candidate will have a deep understanding of analytics and business intelligence, with 4+ years of...

  • Digital Product Experience Strategist

    2 days ago

    San Francisco, California, United States Capital One Full time

    Digital Product Experience StrategistCapital One seeks a highly skilled Digital Product Experience Strategist to join our team in McLean, Virginia. As a strategist, you will be responsible for shaping the digital product experience of our customers.About the RoleThe successful candidate will have a strong background in UX design and a deep understanding of...

  • Senior Customer Success Strategist

    2 weeks ago

    San Francisco, California, United States MongoDB Full time

    About MongoDBMongoDB empowers innovators to create, transform, and disrupt industries by unleashing the power of software and data. Our industry-leading developer data platform, MongoDB Atlas, allows customers to build and run modern applications anywhere-on premises, or across cloud providers.We're looking for a Senior Customer Success Manager to join our...

  • Enterprise Customer Success Strategist

    3 weeks ago

    San Francisco, California, United States NexHealth Full time

    About NexHealthOur mission is to accelerate innovation in healthcare by connecting patients, doctors, and developers. We're doing this by automating the integration with health record systems, paving the way for a new generation of disruptive health-tech companies.Here are some of our key accomplishments:$125M Series C at $1B valuationManage more than 75...

  • Customer Success Strategist

    1 week ago

    San Mateo, California, United States Notable Health Full time

    Company OverviewNotable Health is an intelligent automation company dedicated to transforming the healthcare industry. Our mission is to simplify administrative tasks and empower healthcare professionals to focus on patient care.About Notable HealthWe're a team of innovators who share a passion for innovation in healthcare. We believe that technology can...

  • Customer Success Strategist

    2 days ago

    San Mateo, California, United States Notable Full time

    About Notable">At Notable, we're revolutionizing the healthcare industry with intelligent automation. Our platform empowers customers to scale growth without hiring more staff, driving patient acquisition, retention, and reimbursement.">The Opportunity">We're seeking an experienced Head of Customer Success to lead our newly founded team. This role will be...

  • Digital Transformation Strategist

    3 days ago

    San Francisco, California, United States Okta, Inc. Full time

    Job Title: Digital Transformation StrategistEstimated Salary: $140,000 - $200,000 per year">About Okta: Okta is The World's Identity Company. We free everyone to safely use any technology-anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move...

  • Data Strategist for Customer Acquisition

    3 weeks ago

    San Francisco, California, United States ZipRecruiter Full time

    About the OpportunityWe are seeking a skilled Data Strategist to help drive customer acquisition and growth. As part of our data science team, you will work closely with leaders and teams to identify efficient channels and inform growth marketing investment decisions.Your primary responsibilities will include running analyses, building attribution models,...

  • Global Brand Strategist

    3 weeks ago

    San Francisco, California, United States Ironclad Inc Full time

    Ironclad Inc. Seeks Visionary Global Brand StrategistAt Ironclad Inc., we're seeking a highly skilled and experienced Global Brand Strategist to lead our brand strategy initiatives globally. As a pivotal member of our executive team, you will shape and execute comprehensive brand visions that drive business growth, enhance market positions, and reinforce...

  • Senior Event Marketing Strategist

    3 weeks ago

    San Francisco, California, United States Sierra Full time

    We are seeking a seasoned Senior Event Marketing Strategist to join our team at Sierra. This role will be responsible for developing and executing comprehensive event marketing strategies that drive business growth and customer engagement.Job OverviewThe Senior Event Marketing Strategist will work closely with cross-functional teams to identify target...