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Customer Success Operations Manager Lead

1 month ago

San Francisco, California, United States Sendbird Full time

Unlock the Full Potential of Our Go-To-Market Organization

We are seeking a seasoned Sales Operations Manager to join our Revenue Operations team at Sendbird. This role requires 3+ days in our San Mateo, California office every week.

About the Role:

  • Act as the key stakeholder for our Salesforce and Gainsight CS systems.
  • Interface with Sales, Marketing, Customer Success, Finance, and Product stakeholders to drive business outcomes.
  • Design and deploy solutions, providing processes and documentation for enablement.
  • Maintain interoperability between our Marketing, Sales, and Customer Success tech stacks.
  • Partner with field leaders and their teams to
    • Develop a comprehensive renewal forecast and improve our processes and methodology.
    • Drive capacity planning and account assignments.
    • Create scalable workflows and rules of engagement within and across teams.
    • Provide critical reports, dashboards, and data insights to inform performance.
    • Structure variable compensation plans to incentivize desired motions and playbooks.

Requirements:

  • A proven track record of driving global cross-functional projects and optimizing go-to-market effectiveness.
  • Excellent organizational, planning, and project management skills.
  • Strong communication, stakeholder management, and project leadership abilities.
  • 5+ years of experience in Sales and Customer Success Operations, preferably in B2B SaaS growth companies.
  • Certified Salesforce Administrator and Certified Gainsight Administrator.
  • Advanced skills with Google Sheets and Slides, as well as a strong understanding of Go-To-Market tech stacks.
  • Exceptional verbal, presentation, and communication skills, with the ability to align multiple stakeholders.

What We Offer:

  • A competitive salary range of $135,000 - $155,000, commensurate with experience.
  • 20 days PTO, 13 paid company holidays, 5 sick days, 1 volunteer day, plus 2 rest/rejuvenation days and birthday day off.
  • Company subsidized medical, dental, vision insurance (100% for the employee, 80% for dependents).
  • Flexible Spending Accounts or Health Savings Accounts, depending on your selected health insurance plan.
  • An equity program and 401K plan.
  • Parental leave and life and disability insurance.
  • A stipend of $3,500 (prorated by start date) for professional development expenses.