IT Support Services Specialist
2 weeks ago
Position Summary:
DT Professional Services is looking for an IT Support Services Specialist to deliver installation, configuration, testing, and technical assistance to the Department of Navy's Commander, Operational Test and Evaluation Force (COMOPTEVFOR). A DoD issued Secret Clearance is mandatory.
Key Responsibilities:
- Deliver technical assistance to end users for computer, application, system, device, printer, access, and hardware issues.
- Identify, investigate, and resolve technical challenges of moderate complexity.
- Respond to requests for technical support via telephone, email, and online ticketing systems.
- Document, track, and monitor issues using relevant systems and tools, potentially collaborating with other teams or departments to resolve user challenges.
- Execute hardware and software installations, configurations, and updates as required.
- Conduct Windows imaging and cloning for laptops and computers.
- Apply Microsoft and other third-party security patches and updates to Windows 10 client workstations.
- Provide Video Teleconference (VTC) technical support and assist users in making VTC calls.
- Facilitate new user check-ins and check-outs.
- Create and modify user accounts in Microsoft Active Directory.
- Issue and receive government-reviewed IT assets for OPTEVFOR personnel.
- Assist new users with completing check-in forms and accessing online training resources.
- Prepare a monthly status report detailing progress on assigned tasks and plans for the upcoming month.
- Perform other duties as assigned.
Essential Qualifications:
- Active DoD issued Secret Security clearance is required.
- Minimum of 3 years' experience in Customer Service Support.
- Proficient in configuring and maintaining Windows 10/11 workstations.
- Experience in installing and supporting Microsoft Office 2019 or higher.
- Must meet the applicable DCWF Work Role [411] Foundation Qualifications, Basic, which include:
- Education: Associate degree or higher from an accredited institution, unless continuous work in the relevant discipline can be demonstrated.
- Training: Offerings listed in DoD 8140 Training Repository.
- Personnel Certification: CompTIA A+, Network+, or Security+.
- Must possess the necessary and current cybersecurity qualifications to perform IT privileged administrative functions in accordance with the DoD Cyberspace Workforce Framework (DCWF).
The compensation range for this position is between $28,000 and $38,000 annually.
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