IT Support Specialist
2 weeks ago
Position Title: IT Support Specialist
Location: Remote
Contract Duration: 12+ months
Compensation:
- $20/hr
- Manage and operate computer systems along with associated peripheral devices, ensuring proper configuration and control of operations.
- Provide essential computer services to clients, including printing of documents, data transfer, and maintaining inventory of necessary forms.
- Diagnose and troubleshoot user or system issues, identifying root causes and resolving problems or escalating them to appropriate experts.
- Generate regular and special reports for users as requested, ensuring timely distribution.
- Oversee building and data center security, including the management of delivery check-ins.
- Collaborate with users and supervisors to establish operational schedules and procedures.
- Maintain updated documentation of processes to ensure accuracy and compliance.
- Lead and manage assigned projects and initiatives effectively.
- Deliver technical support through first-level resolution of incidents and service requests, adhering to specific service level objectives.
- Assist users and customers in retrieving information, escalating complex or high-priority issues to the relevant support teams.
- Perform additional related duties as necessary.
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